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- Tasks: Support the Personal Shopping team with bookings, data entry, and client communication.
- Company: Join a luxury retail environment at Bicester Village, known for its exceptional shopping experience.
- Benefits: Enjoy a dynamic work culture, potential for remote tasks, and opportunities for personal growth.
- Why this job: Be part of a team that values hospitality and teamwork while working with high-profile clients.
- Qualifications: Previous admin experience is essential; retail or luxury background is a plus.
- Other info: This is a 12-month fixed-term contract with a focus on proactive problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Personal Shopping Team Assistant (12 month Fixed Term Contract), Bicester
Client:
Bicester Village
Location:
Bicester, United Kingdom
Job Category:
Other
Job alert service
–
EU work permit required:
Yes
Job Reference:
c48835fc368e
Job Views:
7
Posted:
18.07.2025
Expiry Date:
01.09.2025
Job Description:
Personal Shopping Team Assistant (12 month FTC)
POSITION SUMMARY:
The Personal Shopping Team Assistant role provides effective support and assistance to the Head of Personal Shopping, Senior Personal Shopping Manager and Personal Shopping team with all administrative and operative arrangements needed to facilitate efficient working of the function. The Personal Shopping Team Assistant will need to ensure they are proactive, solution oriented and deliver a high quality of unreasonable hospitality at all times.
KEY RESPONSIBILITIES:
- Efficiently manage all aspects of guests bookings – reserved parking, guest pick-up from train station, advance brand bookings and Hands free Shopping
- Maintenance of salesforce manual input for the Personal Shopping team, including daily entry of client data
- Monitoring of clientelling activities, including but not limited to team client outreaches
- Provide team with daily & weekly sales figures and provide key business communication updates
- Ensuring team office space and environment is tidy at all times – responsible for adherence to housekeeping guidelines. Working closely with The Apartment team on maintenance and cleanliness of the Personal Shopping Suites to ensure high standards at all times.
- Responsible for managing the following end to end processes:
- Support the team with fulfilment of Drop-It courier services
- Daily entry of client data on Salesforce
- Completing and managing trackers for Personal Shopping team
- Managing all Gift cards for virtual shopping
- Liaising with our drivers and arranging transportation for qualified guests
- Organising and supporting internal and external meetings
- Support Personal Shopping team with managing external enquiries through our website and relevant inboxes.
- Supporting team with ad-hoc projects as agreed with Senior Personal Shopping Manager
- Work closely with our central clientelling and salesforce teams
BACKGROUND & SKILLS REQUIRED:
Job alert service
- Previous office and operations administration experience is essential
- Previous experience in a Retail or Luxury environment would be advantageous
- Knowledge of salesforce or equivalent CRM tool
- Excellent computer literacy, confident with office, PowerPoint, excel
- Positive, proactive, impeccable time management, and ability to prioritise effectively
- Excellent communication, interpersonal and organisational skills
- A collaborative approach to team work, and a flexible working style is essential
- Confident in working with a wide variation of clients, including high net-worth individuals
- Ability to work well under pressure and in a fast paced environment
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Created on 18/07/2025 by TN United Kingdom
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Personal Shopping Team Assistant (12 month Fixed Term Contract) employer: Bicester Village
Contact Detail:
Bicester Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopping Team Assistant (12 month Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Salesforce or similar CRM tools, as this role requires daily data entry and monitoring of client activities. Consider taking a short online course or tutorial to boost your confidence and skills in using these platforms.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will demonstrate your ability to handle the fast-paced environment of the Personal Shopping Team.
✨Tip Number 3
Research Bicester Village and its luxury retail environment to understand the clientele and services offered. Being knowledgeable about the brand and its offerings will help you engage more effectively during interviews.
✨Tip Number 4
Prepare to discuss your experience in providing exceptional customer service, especially in high-pressure situations. Think of specific instances where you went above and beyond to ensure client satisfaction, as this aligns with the role's focus on 'unreasonable hospitality'.
We think you need these skills to ace Personal Shopping Team Assistant (12 month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and any previous roles in retail or luxury environments. Emphasise skills like time management, communication, and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and solution-oriented mindset. Mention specific examples of how you've provided excellent customer service or managed administrative tasks effectively.
Highlight Technical Skills: Since knowledge of Salesforce or equivalent CRM tools is important, mention any experience you have with these systems. If you're proficient in Microsoft Office, especially Excel and PowerPoint, be sure to include that as well.
Showcase Your Interpersonal Skills: In your application, demonstrate your ability to work with diverse clients, including high net-worth individuals. Use examples that illustrate your excellent communication and organisational skills.
How to prepare for a job interview at Bicester Village
✨Show Your Proactivity
In the interview, highlight your proactive approach to problem-solving. Share examples of how you've taken initiative in previous roles, especially in administrative or operational tasks, to demonstrate that you can effectively support the Personal Shopping team.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with clients and team members, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've successfully managed client relationships in the past.
✨Familiarise Yourself with Salesforce
As knowledge of Salesforce is essential for this position, make sure you understand its basic functionalities. If you have experience with similar CRM tools, be ready to discuss how you can quickly adapt and contribute to the team's data management needs.
✨Emphasise Teamwork and Flexibility
The Personal Shopping Team Assistant role requires a collaborative approach. Be prepared to share examples of how you've worked effectively within a team and adapted to changing priorities, showcasing your flexibility and commitment to achieving team goals.
