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- Tasks: Join our Operations team to design processes and develop systems for customer solutions.
- Company: Goldman Sachs is a leading global investment banking and management firm with over 150 years of experience.
- Benefits: Enjoy competitive vacation policies, health insurance, fitness reimbursements, and child care support.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and personal growth in a fast-paced environment.
- Qualifications: 8 years of experience, with 5 in product and operational design, preferably in Retail Banking.
- Other info: Opportunity to work closely with diverse teams and make a real impact on customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
Marcus by Goldman Sachs, Business Analyst, Associate / Vice President, Birmingham location_on Birmingham, West Midlands, England, United Kingdom
OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across US and the UK offering multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Marcus are expanding into Europe, offering Irish customers competitive savings rates, ease of use and great customer service, backed by the legacy of a strong financial brand.
YOUR IMPACT
We’re looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record of providing operational solutions within regulatory environment.
What you’ll do:
- Support the Product Owner and Head of Delivery in designing processes and developing suitable systems for the Marcus Operations team
- Interact with Internal Clients and application development teams across Treasury, Product and Technology teams
- Works closely with Development and Testing teams to define requirements, document acceptance criteria, clarify issues and sign off test scripts
- Document business operating procedures ensuring all stakeholder requirements are considered and inputted whilst maintaining operation efficiencies
- Work closely with Marcus Delivery to understand pain points and propose improvement options
- Design wireframes and mock-ups to support Marcus user requirements
- Design process maps and flows to support customer centric agent solutions
- Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap
- Involves working closely with wider stakeholders across Legal, Compliance and FCC teams
- Follow-up on open issues and obtain resolutions
- Troubleshoot and escalate problems to the Product Owner and business managers as required
- Work with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross-functional teams and processes
- Work closely with Training team to demonstrate new functionality for the agent platform, establish quality issues and ensure this is embedded into the training policies
- Deputises for Product Owner as required
REQUIREMENTS
- Ideally 8 years of professional experience with 5 years of direct experience working across product and operational design
- In depth understanding of Business Analysis, preferably within Retail Banking environment
- Understanding of the European and IRE regulatory environment
- In-depth knowledge of management, regulatory policies and legal requirements
- Demonstrable ability to deliver on large-scale programs with regulatory impact
- Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
- Collaborative with strong communication and delivery skills
- Experience in a regulated and audited service environment
- Experience of working directly with regulators
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We\’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Healthcare & Medical Insurance
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
Financial Wellness & Retirement
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.
Fitness
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).
Child Care & Family Care
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs
Read more about the full suite of class-leading benefits our firm has to offer.
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Digital Operations - Management employer: Goldman Sachs Bank AG
Contact Detail:
Goldman Sachs Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations - Management
✨Tip Number 1
Familiarise yourself with the regulatory environment in Europe and Ireland, as this role requires a solid understanding of these regulations. Research recent changes or trends in financial regulations to demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the wealth management and banking sectors, especially those who have experience in operations and business analysis. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at Goldman Sachs.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational processes in previous roles. Think about metrics or outcomes that highlight your impact, as this will show your ability to contribute to the Marcus Operations team effectively.
✨Tip Number 4
Brush up on your skills in designing wireframes and process maps, as these are key responsibilities for the role. Consider using tools like Figma or Lucidchart to create mock-ups that you can showcase during interviews to demonstrate your design capabilities.
We think you need these skills to ace Digital Operations - Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis and operational design, particularly within a regulated environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role at Marcus by Goldman Sachs. Mention specific projects or experiences that align with their focus on customer-centric solutions and operational efficiency.
Showcase Your Skills: Emphasise your skills in process mapping, wireframing, and stakeholder management. Provide examples of how you've successfully identified improvement opportunities in past roles, especially in a financial services context.
Prepare for Potential Questions: Anticipate questions related to regulatory environments and operational challenges. Be ready to discuss how you have navigated these in previous positions and how you can contribute to the team at Goldman Sachs.
How to prepare for a job interview at Goldman Sachs Bank AG
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Analyst in the Operations team. Familiarise yourself with the specific tasks mentioned in the job description, such as designing processes and developing systems, to demonstrate your knowledge and enthusiasm.
✨Showcase Your Experience
Prepare to discuss your past experiences that align with the requirements of the role. Highlight any relevant projects where you've successfully delivered operational solutions within a regulatory environment, as this will show your capability to handle the challenges of the position.
✨Prepare for Technical Questions
Expect questions related to business analysis, product design, and regulatory policies. Brush up on your knowledge of the European and Irish regulatory environments, as well as any technical skills that may be relevant to the role, such as wireframing or process mapping.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, be ready to provide examples of how you've effectively collaborated in the past. Discuss your communication strategies and how you’ve navigated cross-functional relationships to achieve project goals.
