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For Companies At a Glance
- Tasks: Join our Operations team to design processes and develop systems for customer solutions.
- Company: Goldman Sachs is a leading global investment banking and management firm with over 150 years of experience.
- Benefits: Enjoy competitive vacation policies, health insurance, fitness reimbursements, and child care support.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and personal growth in a fast-paced environment.
- Qualifications: 8 years of experience, with 5 in product and operational design, preferably in Retail Banking.
- Other info: Opportunity to work closely with diverse teams and make a real impact on customer experiences.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Marcus by Goldman Sachs, Learning and Development Trainer, Analyst, Birmingham location_on Birmingham, West Midlands, England, United Kingdom
OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs’ over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
YOUR IMPACT
Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Trainer to join our Learning and Development team. As an L&D Trainer, you will be responsible for delivering and evaluating training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus.
What you’ll do
- Schedule and deliver training sessions on various topics, such as customer service, product knowledge and company policies
- Facilitate training sessions, maintaining a positive and inclusive learning environment, and adapting delivery methods to accommodate different learning styles and participant needs.
- Evaluate the effectiveness of training programs and make necessary improvements to enhance training outcomes.
- Collaborate with business stakeholders and subject matter experts (SMEs) to identify training needs and develop comprehensive learning objectives.
- Assist the team by creating training materials for classroom and eLearning modules
- Stay updated on industry trends, best practices, and advancements in learning technologies to continuously enhance the quality and relevance of training programs.
- Collaborate with HR and departmental leaders to support the onboarding of new employees and the ongoing development of existing staff members.
- Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance.
REQUIREMENTS
- Experienced trainer who has excellent training and facilitation skills, with an understanding of adult learning principles, instructional design methodologies, and training evaluation techniques
- Strong communication skills, both written and verbal, with the ability to convey complex concepts in a clear and understandable manner.
- Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously.
- Analytical mindset with the ability to collect and analyze data to measure training effectiveness and make data‑driven decisions.
- Strong interpersonal skills and the ability to establish effective relationships with diverse stakeholders.
- Proficient in Microsoft PowerPoint and other software to deliver high quality materials
- Product knowledge across Banking and Savings within retail banking
Qualifications
- Minimum 1 year’s experience in a Learning and Development delivery role
- Customer service / Learning & Development
- TAP training qualification or similar
- CIPD Level 3 in Learning & Development
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We\’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
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Digital Operations - Management employer: Goldman Sachs Bank AG
Contact Detail:
Goldman Sachs Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations - Management
✨Tip Number 1
Familiarise yourself with the regulatory environment in Europe and Ireland, as this role requires a solid understanding of these regulations. Research recent changes or trends in financial regulations to demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the wealth management and banking sectors, especially those who have experience in operations and business analysis. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at Goldman Sachs.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational processes in previous roles. Think about metrics or outcomes that highlight your impact, as this will show your ability to contribute to the Marcus Operations team effectively.
✨Tip Number 4
Brush up on your skills in designing wireframes and process maps, as these are key responsibilities for the role. Consider using tools like Figma or Lucidchart to create mock-ups that you can showcase during interviews to demonstrate your design capabilities.
We think you need these skills to ace Digital Operations - Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis and operational design, particularly within a regulated environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role at Marcus by Goldman Sachs. Mention specific projects or experiences that align with their focus on customer-centric solutions and operational efficiency.
Showcase Your Skills: Emphasise your skills in process mapping, wireframing, and stakeholder management. Provide examples of how you've successfully identified improvement opportunities in past roles, especially in a financial services context.
Prepare for Potential Questions: Anticipate questions related to regulatory environments and operational challenges. Be ready to discuss how you have navigated these in previous positions and how you can contribute to the team at Goldman Sachs.
How to prepare for a job interview at Goldman Sachs Bank AG
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Analyst in the Operations team. Familiarise yourself with the specific tasks mentioned in the job description, such as designing processes and developing systems, to demonstrate your knowledge and enthusiasm.
✨Showcase Your Experience
Prepare to discuss your past experiences that align with the requirements of the role. Highlight any relevant projects where you've successfully delivered operational solutions within a regulatory environment, as this will show your capability to handle the challenges of the position.
✨Prepare for Technical Questions
Expect questions related to business analysis, product design, and regulatory policies. Brush up on your knowledge of the European and Irish regulatory environments, as well as any technical skills that may be relevant to the role, such as wireframing or process mapping.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, be ready to provide examples of how you've effectively collaborated in the past. Discuss your communication strategies and how you’ve navigated cross-functional relationships to achieve project goals.
