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- Tasks: Support users in migrating to Windows 11 and troubleshoot technical issues.
- Company: Join Stefanini, a global tech consulting firm focused on transforming businesses through technology.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and personalised career development.
- Why this job: Be part of a dynamic team that values collaboration and innovation in a multicultural environment.
- Qualifications: Strong understanding of Windows 11, ITIL practices, and experience in client support within financial settings.
- Other info: This is a 5-month fixed-term role with opportunities for growth and learning.
The predicted salary is between 24000 - 42000 £ per year.
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We are seeking a highly motivated and proactive Windows 11 Support & Integration Specialist to join our team. The successful candidate will play a key role in supporting users through the full integration process, troubleshooting technical issues, and delivering exceptional service in a high-pressure, financial environment. This role will also involve post-migration support, technical deskside assistance, and collaboration with project teams to meet strict deadlines and targets.
– 5 months fixed term –
Key Responsibilities
- User Support & Integration
- Support users through the full integration and migration process to Windows 11.
- Provide post-migration assistance and ensure user satisfaction.
- Deliver training and build strong relationships with end users.
- Technical Support & Troubleshooting
- Build and rebuild devices to meet Windows 11 specifications.
- Troubleshoot and resolve Windows 11-related issues.
- Complete deskside and technical support queries as required.
- Project Collaboration
- Support the Project team with tasks, pilots, and initiatives.
- Attend team calls and contribute to discussions on best practices.
- Work to meet weekly and monthly targets within defined deadlines.
- Provide out-of-hours support when agreed in advance to support project milestones.
Requirement\’s
- Strong understanding of device build processes and hardware requirements for Windows 11.
- Familiarity with ITIL practices and service desk operations.
- Previous involvement in large-scale IT migration or transformation projects.
- Proven experience supporting clients in a financial environment.
- Strong background in Windows 11 troubleshooting and integration.
- Excellent track record of delivering customer service-based support.
- Experience managing technical issues and prioritizing according to business impact.
- Skills & Competencies
- Strong written and verbal communication skills.
- Excellent time management and organizational skills.
- Ability to multi-task and work effectively under pressure.
- Analytical mindset and attention to detail.
- Proactive, flexible, and solution-focused approach.
- Able to work independently and collaboratively in a team.
- Takes ownership of issues and follows through to resolution and root cause.
- Demonstrable drive and motivation to achieve success.
What\’s Next
It\’s best to apply today, because job postings can be taken down and we wouldn\’t want you to miss this opportunity.
What we offer
- Competitive salary and benefits package
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
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Windows 11 Migration Technician employer: STEFANINI UK LTD
Contact Detail:
STEFANINI UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows 11 Migration Technician
✨Tip Number 1
Familiarise yourself with Windows 11 features and troubleshooting techniques. Being well-versed in the latest updates and common issues will help you stand out during interviews, as you'll be able to demonstrate your technical knowledge and problem-solving skills.
✨Tip Number 2
Network with professionals in the IT migration field, especially those who have experience in financial environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your previous experiences with large-scale IT migrations. Be ready to share specific examples of how you contributed to successful projects, as this will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Demonstrate your customer service skills during any interactions with the company. Since the role involves user support, showing that you can effectively communicate and build relationships with end users will be crucial in making a positive impression.
We think you need these skills to ace Windows 11 Migration Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Windows 11 support and integration. Emphasise any previous roles where you provided technical support or were involved in IT migration projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your understanding of device build processes and customer service experience in a financial environment.
Showcase Your Technical Skills: Include specific examples of how you've successfully troubleshot Windows 11 issues or supported users during migrations. This will demonstrate your hands-on experience and problem-solving abilities.
Highlight Soft Skills: Since the role requires strong communication and organisational skills, provide examples of how you've effectively managed time and collaborated with teams in high-pressure situations. This will show that you can thrive in the dynamic environment described in the job posting.
How to prepare for a job interview at STEFANINI UK LTD
✨Understand Windows 11 Inside Out
Make sure you have a solid grasp of Windows 11 features, functionalities, and common troubleshooting techniques. Being able to discuss specific issues you've resolved in the past will demonstrate your expertise and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role involves supporting users, be prepared to share examples of how you've delivered exceptional customer service in previous positions. Highlight your ability to build relationships and ensure user satisfaction during technical support.
✨Prepare for Technical Questions
Expect to face technical questions related to device build processes and ITIL practices. Brush up on your knowledge of these areas and be ready to explain how you've applied them in real-world scenarios.
✨Demonstrate Team Collaboration
This position requires working closely with project teams. Be ready to discuss your experience collaborating with others, contributing to team discussions, and how you handle deadlines and targets in a group setting.
