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- Tasks: Join us as a Hospitality Team Member and create unforgettable guest experiences!
- Company: YHA Ironbridge Coalport is located in a stunning World Heritage Site with rich history.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and staff accommodation for just £63.70/week.
- Why this job: Be part of a fun team in a vibrant environment while making a real impact on guests' stays.
- Qualifications: No specific experience needed; just bring your enthusiasm and passion for hospitality!
- Other info: Full-time roles available with flexible hours between 25-42.5 per week.
Job Description
YHA Ironbridge Coalport and Coalbrookdale
Fixed term, flexible contract
Full time and between 25 and 42.5 hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Coalport are looking for a Hospitality Team Member to join their team!
YHA Ironbridge Coalport is positioned within the Ironbridge Gorge World Heritage Site, home to 10 family-friendly museums, littered with industrial archaeology and brimming with places to grab a bite to eat or a drink. The youth hostel is situated on the banks of the river Severn, with canal paths and old railway line walking routes to the iconic Iron Bridge.
This hostel is ideal for family holidays, and for those keen to learn more about industry. Refurbished in 2009, YHA Ironbridge Coalport boasts conference facilities and our fantastic on-site café.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
AMRT1_UKCT
Seasonal Team Member - YHA Ironbridge Coalport and Coalbrookdale employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Team Member - YHA Ironbridge Coalport and Coalbrookdale
✨Tip Number 1
Familiarize yourself with the local area and attractions around YHA Ironbridge Coalport and Coalbrookdale. Being knowledgeable about the history and activities available will help you connect with guests and enhance their experience.
✨Tip Number 2
Show your enthusiasm for hospitality during any interactions. Whether it's in person or over the phone, a positive attitude and genuine interest in providing great service can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in hospitality or customer service roles when networking or during interviews. Even if it’s informal, sharing specific examples of how you’ve made a guest's experience better can be very impactful.
✨Tip Number 4
Engage with YHA's social media channels and community. This not only shows your interest in the organization but also helps you stay updated on their values and initiatives, which you can reference in conversations.
We think you need these skills to ace Seasonal Team Member - YHA Ironbridge Coalport and Coalbrookdale
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Hospitality Team Member at YHA Ironbridge Coalport and Coalbrookdale. Highlight your relevant experience in hospitality and customer service in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the hospitality industry. Include any previous roles in customer service, teamwork, and adaptability, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your enthusiasm for working at YHA. Mention specific reasons why you want to join their team and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in the hospitality industry. Share any previous experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Know the YHA Values
Familiarize yourself with the values and mission of YHA. Understanding their commitment to exceptional hospitality will help you align your answers with what they are looking for in a team member.
✨Highlight Teamwork Skills
As a Hospitality Team Member, you'll be working closely with others. Be prepared to discuss examples of how you've successfully collaborated with teammates in past roles to achieve common goals.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready to ask about the role or the team. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
