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- Tasks: Manage a portfolio, conduct inspections, and handle customer queries in property management.
- Company: Join Home Group, a supportive community-focused organisation with a great culture.
- Benefits: Enjoy 34 days leave, health cash plan, discounts, and professional development opportunities.
- Why this job: Develop your skills in an autonomous role while enhancing the leasehold customer experience.
- Qualifications: Experience in customer service and leasehold properties; relevant qualifications are a plus.
- Other info: Community-based role with flexible working; enhanced DBS check required.
The predicted salary is between 30000 - 35000 £ per year.
Job Description – Leasehold Property Manager (251161)
Leasehold Property Manager
Location: North East – Community Based
Type: Permanent, Full Time (37.5 hpw)
Salary: £30k – £35k negotiable depending on skills and experience, plus benefits including Health Cash Plan!
Join Our Team!
Are you looking to progress your career in property management? Do you have experience and understanding of leasehold? Join our Leasehold team and develop your property management skills in this autonomous role. Bring your leasehold knowledge, and we’ll support you with training and development.
Key Responsibilities:
- Manage a small portfolio of schemes, conduct site inspections, and be the face of Home Group.
- Handle customer queries, arrears, anti-social behaviour, complaints, and safeguarding issues.
- Work with customers individually and facilitate scheme meetings and resident associations.
- Collaborate with maintenance and leasehold teams to ensure compliance and effective maintenance programs.
- Ensure service charge accounts are accurate and transparent for customers.
- Enhance the leasehold customer experience with Home Group.
About You:
- Experience in customer service and resolving complex issues.
- Experience working with leasehold or rented properties.
- Qualifications such as TPI (IRPM), RICS, or relevant housing/property management certificates are desirable.
- Line management experience is a bonus.
- You need a vehicle insured for business purposes; mileage will be reimbursed.
Additional Information:
- Due to sponsorship limitations, we cannot currently offer sponsorship to external candidates.
Meet the Team:
Join Natalie, our Leasehold Operations Manager, with over ten years of sector experience. Our Leasehold team scored 94% in our recent Great Place to Work survey, reflecting our great culture.
Job Details:
- This role is community-based, with most time spent working in the community, at home, or in the office.
- An Enhanced DBS check is required; we will cover the cost.
Our Culture:
We celebrate diversity and inclusion, supporting all colleagues to be their authentic selves through various networks and initiatives.
Benefits:
- Professional development support and qualifications.
- 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
- Health cash plan covering dental, optical, prescriptions, and more.
- High street discounts, career growth opportunities, and wellbeing support.
- Explore our benefits on our website.
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Leasehold Property Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Property Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Leasehold Property Manager. Understanding the nuances of managing a portfolio, handling customer queries, and conducting site inspections will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend local events or join online forums to connect with others who have experience in leasehold properties. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've resolved complex issues in the past. Being able to articulate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Research Home Group's culture and values. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, demonstrating that you're a good fit for their team.
We think you need these skills to ace Leasehold Property Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Leasehold Property Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in property management, particularly with leasehold properties. Use specific examples to demonstrate your skills in customer service and issue resolution.
Showcase Your Qualifications: If you have relevant qualifications such as TPI (IRPM) or RICS, be sure to mention these prominently in your application. This can set you apart from other candidates and show your commitment to the field.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with their culture of diversity and inclusion, and express your eagerness to contribute to the Leasehold team.
How to prepare for a job interview at Home Group
✨Showcase Your Leasehold Knowledge
Make sure to highlight your understanding of leasehold properties during the interview. Be prepared to discuss specific experiences you've had managing leasehold issues, as this will demonstrate your expertise and suitability for the role.
✨Prepare for Customer Service Scenarios
Since the role involves handling customer queries and complaints, think of examples from your past where you successfully resolved complex issues. This will show your problem-solving skills and ability to maintain a positive customer experience.
✨Familiarise Yourself with Compliance and Maintenance
Research the compliance requirements and maintenance processes relevant to leasehold properties. Being knowledgeable about these areas will help you answer questions confidently and show that you're proactive about ensuring effective management.
✨Demonstrate Your Team Collaboration Skills
The role requires working closely with various teams, so be ready to discuss how you've collaborated with others in previous positions. Share specific examples of successful teamwork, especially in community-based settings, to illustrate your ability to work well with diverse groups.
