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- Tasks: Design and deliver engaging training programmes for tenancy deposit schemes.
- Company: Join TDS, a leading provider of tenancy deposit schemes across the UK since 2003.
- Benefits: Enjoy 33 days holiday, private healthcare, a pension scheme, and a birthday day off!
- Why this job: Make a real impact while working in a collaborative and forward-thinking environment.
- Qualifications: Bachelor's degree or equivalent experience; Salesforce knowledge is essential.
- Other info: Hybrid working model with a minimum of two office days per week.
The predicted salary is between 28800 - 48000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a full-time, permanent position, that will be based at our TDS office in Belfast.
The successful candidate for this position will follow our hybrid working policy, requiring a minimum of two days in the office per week.
Some the key responsibilities include:
- Designing and implementing training programmes focused on customer systems and related tenancy deposit scheme processes for both internal colleagues and customers.
- Developing high-quality training materials, such as manuals, user guides, and e-learning modules tailored for internal and external audiences.
- Evaluating training needs through customer visits, surveys, and interviews.
- Assessing the effectiveness of training programmes and continuously improving content and delivery based on feedback and performance outcomes.
- Building and maintaining relationships with Property Management Software providers used in Northern Ireland (e.g., Edge) and supporting integration with TDS Northern Ireland’s systems.
- Collaborating with the head office team in England and Wales to align integration efforts with widely used Property Management Software among customers in Northern Ireland.
To be considered for this opportunity you must:
- Hold a bachelor\’s degree in Education, Business, Information Technology, or demonstrate equivalent industry experience.
- Have proven experience using Salesforce, with the confidence to train others in its functionality.
- Be familiar with video conferencing tools such as Microsoft Teams, and able to deliver training effectively through virtual platforms.
- Possess strong analytical skills, with the ability to assess training needs and evaluate effectiveness using feedback and reporting metrics.
- Show excellent problem-solving skills, with the ability to troubleshoot training challenges, resolve user queries, and support continuous system and process improvements.
- Hold a valid driving licence, with the flexibility to travel occasionally to customer sites or alternative premises for training delivery.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
TDS Northern Ireland Trainer employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TDS Northern Ireland Trainer
✨Tip Number 1
Familiarise yourself with the specific training needs of the property management sector in Northern Ireland. Understanding the local context and challenges will help you tailor your approach and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the tenancy deposit scheme and property management fields. Attend relevant events or join online forums to connect with potential colleagues and industry experts, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Showcase your experience with Salesforce and video conferencing tools like Microsoft Teams by preparing examples of how you've successfully trained others using these platforms. This will highlight your technical skills and ability to adapt to different training environments.
✨Tip Number 4
Research TDS's current training programmes and any recent developments in their services. Being knowledgeable about their offerings will allow you to ask informed questions during the interview and demonstrate your genuine interest in contributing to their mission.
We think you need these skills to ace TDS Northern Ireland Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in training and using Salesforce. Emphasise any previous roles where you designed training programmes or developed training materials.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention specific examples of how you've successfully evaluated training needs and improved training effectiveness in past roles.
Showcase Your Technical Skills: Clearly outline your familiarity with video conferencing tools like Microsoft Teams and any experience you have with Property Management Software. This will demonstrate your readiness to deliver training effectively in a hybrid environment.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your analytical skills and problem-solving abilities. Discuss how you've tackled training challenges and supported continuous improvements in previous positions.
How to prepare for a job interview at TDS
✨Know Your Training Programmes
Familiarise yourself with the training programmes that TDS offers. Be prepared to discuss how you would design and implement effective training materials, as well as your approach to evaluating their success.
✨Demonstrate Salesforce Proficiency
Since proven experience with Salesforce is crucial, be ready to showcase your knowledge of the platform. Consider preparing examples of how you've used Salesforce in previous roles and how you can train others on its functionality.
✨Highlight Your Analytical Skills
Prepare to discuss your analytical skills and how you've assessed training needs in the past. Think of specific instances where you've used feedback and metrics to improve training effectiveness.
✨Showcase Problem-Solving Abilities
Be ready to share examples of challenges you've faced in training delivery and how you resolved them. This will demonstrate your problem-solving skills and your ability to support continuous improvements.
