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- Tasks: Design and deliver engaging training programmes for tenancy deposit schemes.
- Company: Join TDS, a leading provider of tenancy deposit schemes across the UK since 2003.
- Benefits: Enjoy 33 days holiday, private healthcare, a pension scheme, and a birthday day off!
- Why this job: Make a real impact while working in a collaborative and forward-thinking environment.
- Qualifications: Bachelor's degree or equivalent experience; Salesforce knowledge is essential.
- Other info: Hybrid working policy with a minimum of two office days per week.
The predicted salary is between 28800 - 43200 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a full-time, permanent position, that will be based at our TDS office in Belfast.
The successful candidate for this position will follow our hybrid working policy, requiring a minimum of two days in the office per week.
Some the key responsibilities include:
- Designing and implementing training programmes focused on customer systems and related tenancy deposit scheme processes for both internal colleagues and customers.
- Developing high-quality training materials, such as manuals, user guides, and e-learning modules tailored for internal and external audiences.
- Evaluating training needs through customer visits, surveys, and interviews.
- Assessing the effectiveness of training programmes and continuously improving content and delivery based on feedback and performance outcomes.
- Building and maintaining relationships with Property Management Software providers used in Northern Ireland (e.g., Edge) and supporting integration with TDS Northern Ireland’s systems.
- Collaborating with the head office team in England and Wales to align integration efforts with widely used Property Management Software among customers in Northern Ireland.
To be considered for this opportunity you must:
- Hold a bachelor\’s degree in Education, Business, Information Technology, or demonstrate equivalent industry experience.
- Have proven experience using Salesforce, with the confidence to train others in its functionality.
- Be familiar with video conferencing tools such as Microsoft Teams, and able to deliver training effectively through virtual platforms.
- Possess strong analytical skills, with the ability to assess training needs and evaluate effectiveness using feedback and reporting metrics.
- Show excellent problem-solving skills, with the ability to troubleshoot training challenges, resolve user queries, and support continuous system and process improvements.
- Hold a valid driving licence, with the flexibility to travel occasionally to customer sites or alternative premises for training delivery.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
TDS Northern Ireland Trainer employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TDS Northern Ireland Trainer
✨Tip Number 1
Familiarise yourself with TDS's mission and values. Understanding our collaborative and forward-thinking approach will help you align your training philosophy with ours, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the property management sector in Northern Ireland. Building relationships with potential colleagues and industry contacts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your experience with Salesforce and video conferencing tools during any informal discussions or interviews. Being able to demonstrate your proficiency in these areas will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would evaluate training needs and assess programme effectiveness. Having specific examples ready will illustrate your analytical skills and problem-solving abilities, which are crucial for this role.
We think you need these skills to ace TDS Northern Ireland Trainer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the TDS Northern Ireland Trainer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with training, particularly in using Salesforce and video conferencing tools like Microsoft Teams. Provide examples of how you've successfully designed and delivered training programmes in the past.
Showcase Analytical Skills: Demonstrate your strong analytical skills by including specific instances where you assessed training needs or evaluated the effectiveness of training programmes. Use metrics or feedback to illustrate your impact.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the role and the company’s mission. Mention any relevant connections you have to the industry or the company.
How to prepare for a job interview at TDS
✨Know Your Stuff
Make sure you have a solid understanding of tenancy deposit schemes and the specific processes TDS uses. Familiarise yourself with their services, especially in Northern Ireland, as this will show your genuine interest and preparedness.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training programmes. Bring examples of training materials you've created, and be ready to explain how you've evaluated the effectiveness of your training in the past.
✨Demonstrate Technical Proficiency
Since the role requires knowledge of Salesforce and video conferencing tools like Microsoft Teams, be prepared to discuss your experience with these platforms. You might even want to demonstrate your ability to use them effectively during the interview.
✨Highlight Your Problem-Solving Abilities
Be ready to share specific examples of challenges you've faced in training or system integration and how you resolved them. This will illustrate your analytical skills and your ability to adapt to different situations.
