Candidate Management Officer

At CrossReach, we know that delivering high-quality care and support depends on having the right people in the right roles. That’s why we’re now looking for a Candidate Management Officer to join our recruitment team and help us make that happen.

We need someone who understands the importance of a positive candidate experience and wants to make a real difference in how applicants are supported throughout the recruitment process.

The primary focus of the candidate management officer will be to support both candidates and hiring managers throughout the onboarding process, ensuring it is as efficient, smooth, and effective as possible. You will play a key role in delivering a high-quality, positive, and supportive service to all new starters, helping them feel welcomed and prepared for their new role from day one. Your attention to detail and ability to coordinate multiple tasks will be essential in maintaining a seamless experience for everyone involved.

As part of this role, you will become one of our in-house experts on our applicant tracking system. You’ll be responsible for identifying opportunities to improve how we use the system, ensuring we maximise its functionality and leverage its full potential to enhance our processes and service delivery.

Although there are no direct line management responsibilities, you will take on a supervisory role, overseeing the day-to-day activities of the two Recruitment Assistants. Working closely with them, you will form a strong, collaborative team that is committed to delivering an excellent candidate experience and continually improving how we work.

To thrive in this position, you will need to have prior experience in the onboarding process, with a solid understanding of the safe recruitment checks required for new employees. A strong customer service ethic, along with a pragmatic, proactive, solution-focused mindset and a passion for continuous improvement, will be key to your success in this role.

This post in based in our Head Office, near Portobello, Edinburgh. We offer some home working, but will need to be in the office for 4 days a week for at least the first 6 months and 3 days thereafter.

You’ll be part of a supportive and forward-thinking team that values innovation, care, and collaboration. We believe that the recruitment journey sets the tone for every new colleague\’s experience, and your role will be vital in making that first impression a positive one.

We also offer you a range of benefits that you would expect from an organisation that support others.

Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life\’s challenges, providing invaluable support when you need it most.

But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.

As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

You will need to undertake necessary vetting checks and apply for a Disclosure Scotland Basic check.

We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.

If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment.team@crossreach.org.uk

Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.

ADDITIONAL INFORMATION FOR CANDIDATES

• Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process here
• CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes.
• Deadline: Posts close at midnight on the indicated date.
• Application Assistance: For help completing an application through Jobtrain, please click here
• Accessibility : To view our recruitment accessibility statement, please click here
• Communication: Please note that most of our communication is via email; therefore, please ensure you enter your email address accurately and ensure that “Jobtrian” and “CrossReach” are marked as safe email address. However, we will at times also call you or send you a text message.
• Check Email Regularly: Please check your email regularly (including junk folders) and also your Jobtrain account for updates.
• Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub here
• Browser Recommendation: We recommend using the internet browsers \”Google Chrome\” or \”Microsoft Edge\” when using Jobtrain.
• Amendments: Once you have submitted your application form, you will be unable to make any amendments.
• Further help – If you need any help at any stage, you can contact the Recruitment Team on recruitment.team@crossreach.org.uk