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- Tasks: Provide first-line IT support and assist with hardware, software, and cloud services.
- Company: Join Integrated Office Systems, a leader in innovative IT solutions since 1994.
- Benefits: Enjoy a salary of £16,000, paid leave, early finishes on Fridays, and health perks.
- Why this job: Kick-start your IT career with hands-on experience and expert training in a supportive environment.
- Qualifications: Curiosity for tech, basic IT knowledge, and GCSEs in English and Maths required.
- Other info: Full training provided by Baltic Apprenticeships, with a focus on real-world skills.
Calling all aspiring IT Support technicians, IOS systems are on the hunt for an IT Support technician to join their team as an IT Support Apprentice. – IT Apprenticeship – Baltic Apprenticeships
Integrated Office Systems (IOS) was established in 1994 and offer a range of solutions such as Office Technology, IT Solutions, Digital Transformation and Office Solutions. With a focus on maintaining excellent customer service and innovative solutions, IOS is well placed for the next chapter in their history, as they continue to support businesses across the UK with their office needs, whatever they may be.
As an IT Apprentice, you will be an essential part of the team, responsible for providing 1st line support for Hardware, Software, Azure and more; this is the perfect opportunity to kick-start your career in IT!
In this role, you’ll work towards your IT Support Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Provide first-line technical support: to internal users and external customers, responding to and triage IT-related queries via phone, email, or support ticketing systems
- Azure & Cloud Services Support: Assist in the configuration and monitoring of Azure resources under supervision. Help track performance and cost efficiency across internal and client environments
- Microsoft Intune Management: Support the setup and maintenance of Microsoft Intune for device and application management
- Hardware & Software Support: Assist in troubleshooting and resolving basic hardware, software, and network issues. Support the installation and configuration of IT equipment.
- Remote & On-Site Support: Provide remote assistance to client sites and occasionally support on-site installations and maintenance across the Northeast.
- Reporting & Documentation: Assist in creating reports on system performance, support activities, and client environments.
- Data Entry: Will perform data entry tasks as part of this role; inputting sales data into the CRM
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
- Salary – £16,000
- Monday to Friday 9-5
- 33 days paid annual leave (inclusive bank holidays)
- Early finish on Fridays
- Health and well-being support with in-app benefits
- Staff retail discounts
Desired Qualities, Skills and Knowledge:
- Curiosity and a passion for technology
- Adaptability and eagerness to take on new challenges
- Communication skills
- A collaborative attitude and willingness to support colleagues and clients
- Enthusiasm for learning about cloud platforms like Microsoft Azure and device management tools such as Intune
- Basic understanding of computer systems, networks, and software applications
- Grade 5/C in English & 4/C in Maths GCSE
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship
INDIT
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IT Apprentice employer: Integrated Office Systems Ltd
Contact Detail:
Integrated Office Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with the basics of Azure and Microsoft Intune. Since the role involves supporting these platforms, having a foundational understanding will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family. Being able to convey information clearly is crucial for providing effective IT support.
✨Tip Number 3
Show your enthusiasm for technology by staying updated on the latest trends in IT. Mentioning recent developments or tools during your interview can demonstrate your passion and commitment to the field.
✨Tip Number 4
Network with current IT professionals or join online forums related to IT support. Engaging with others in the industry can provide valuable insights and may even lead to referrals for the apprenticeship.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise any technical knowledge, customer service experience, or teamwork abilities that align with the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and your eagerness to learn. Mention specific aspects of the apprenticeship that excite you, such as working with Azure or providing first-line support.
Showcase Your Passion: Use your application to demonstrate your curiosity about IT. Share any personal projects, courses, or experiences that reflect your interest in technology and problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Integrated Office Systems Ltd
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and technology during the interview. Share any personal projects or experiences that demonstrate your curiosity and eagerness to learn, especially about cloud platforms like Microsoft Azure.
✨Prepare for Technical Questions
Brush up on basic IT concepts, including hardware, software, and networking. Be ready to answer questions about troubleshooting common issues, as well as your understanding of tools like Microsoft Intune and Azure services.
✨Demonstrate Communication Skills
Since this role involves providing support to both internal users and external customers, practice clear and concise communication. Think of examples where you've successfully helped someone solve a problem, showcasing your ability to explain technical concepts in an understandable way.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or the types of projects you might work on. It shows your interest in the role and helps you assess if it's the right fit for you.
