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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand in airports and beyond, dedicated to enhancing every journey.
- Benefits: Enjoy competitive pay, employee discounts, and support for your wellbeing through our Employee Assistance Programme.
- Why this job: Be part of a culture that values development, recognition, and teamwork in a dynamic environment.
- Qualifications: Recent retail leadership experience and strong communication skills are essential for this role.
- Other info: Flexibility to support nearby stores is a plus; must provide 5 years of references.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that fosters development and achievement. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of employment or education references without gaps.
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
- Photographic ID, e.g., passport or UK Driving Licence.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support, and recognition—spotting opportunities for personal development, product knowledge, and self-awareness.
- Supporting colleagues in an environment where everyone feels valued and welcome.
- Creating pride within the store to ensure safety and legal compliance.
What our Store Leadership Team would love to see:
- Recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
- Proactive leadership, getting involved on the shop floor and supporting your team.
- Flexibility to support other stores in the area when needed.
- Strong relationship-building and clear communication skills.
- Experience in employee training, development, and motivating teams.
How we reward our teams:
We recognize your hard work with a competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, we offer deals from retail partners to help you save money and create memories, whether through dining, entertainment, or travel.
Our Employee Assistance Programme provides support for your physical, mental, and financial wellbeing.
About us:
WHSmith has a rich heritage and is expanding in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journey. Our InMotion brand, a leader in digital accessories, continues to grow, providing excellent customer experiences with the latest tech. We have partnerships with M&S and Costa Coffee, broadening our offerings across the UK. Our aim is to make every journey better.
WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves.
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Airport Team Leader employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Team Leader
✨Tip Number 1
Familiarise yourself with WHSmith's values and mission. Understanding their commitment to customer service and employee development will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of WHSmith, especially those in leadership roles. They can provide valuable insights into the company culture and what it takes to succeed as a Team Leader in a fast-paced environment.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlight your experience with KPIs and how you've motivated your team to achieve targets, as this will resonate well with the hiring managers.
✨Tip Number 4
Showcase your flexibility and willingness to support other stores. Being adaptable is crucial in a retail environment, especially in airports where demands can change rapidly. Make sure to communicate this during your interactions with us.
We think you need these skills to ace Airport Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent retail leadership experience, especially in fast-paced environments. Emphasise your knowledge of KPIs and any relevant achievements that demonstrate your ability to meet business objectives.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Share specific examples of how you've guided and engaged teams in the past, and how you plan to create a supportive culture within the store.
Highlight Relevant Skills: Clearly outline your strong relationship-building and communication skills. Mention any experience you have in employee training and development, as well as your proactive approach to leadership on the shop floor.
Prepare for Background Checks: Since the role requires a Criminal Records Bureau Check and 5 years of continuous references, ensure you have all necessary documentation ready. This includes your photographic ID and any employment or education references without gaps.
How to prepare for a job interview at Funky Pigeon
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in retail or similar environments. Highlight specific examples where you successfully motivated your team, met KPIs, and created a positive work culture.
✨Demonstrate Customer Service Excellence
Since the role focuses on exceptional customer service, share instances where you went above and beyond for customers. This will show your commitment to creating a great experience for everyone.
✨Emphasise Team Development
Talk about your approach to training and developing team members. Discuss how you've identified opportunities for personal growth and how you’ve supported colleagues in their development.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios related to team dynamics, customer complaints, or operational challenges, and explain how you would address them.
