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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join the Carlisle Station Hotel, part of Best Western's renowned collection.
- Benefits: Enjoy employee discounts, free meals, wellness support, and flexible hours.
- Why this job: Be the first impression for guests in a vibrant, supportive environment with growth opportunities.
- Qualifications: Customer service experience, strong communication skills, and a friendly attitude are essential.
- Other info: Flexible availability is a must, including weekends and holidays.
The predicted salary is between 20000 - 30000 £ per year.
Carlisle Station Hotel, Sure Collection By Best Western
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We\’re looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you\’ll play a crucial role in creating memorable and seamless guest experiences.
What You\’ll Do
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us
Be the First Impression: As the first point of contact, you\’ll set the tone for our guests\’ entire stay.
Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel
With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.
The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry. #J-18808-Ljbffr
Front Office - Team Member employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office - Team Member
✨Tip Number 1
Familiarise yourself with the Carlisle Station Hotel and its unique offerings. Understanding the hotel's history, architecture, and services will help you engage with guests more effectively and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common guest interactions. This could include handling check-ins, addressing complaints, or answering inquiries. Being prepared for these scenarios will boost your confidence and show your readiness for the role.
✨Tip Number 3
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Demonstrate your passion for hospitality by volunteering or gaining experience in customer service roles. This not only enhances your CV but also gives you real-life examples to discuss during your interview, showcasing your commitment to the industry.
We think you need these skills to ace Front Office - Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, handled inquiries, or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as strong communication and multitasking abilities.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Front Office Team Member role, such as problem-solving, teamwork, and familiarity with computer systems. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Your Communication Abilities
Strong communication skills are essential in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you handle inquiries and manage guest communications.
✨Familiarise Yourself with the Hotel's Operations
Research the Carlisle Station Hotel and its services. Understanding the hotel's offerings and operations will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, such as a guest complaint or a busy check-in period, to demonstrate your problem-solving skills and ability to multitask.
