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- Tasks: Be the go-to person for customer queries and support energy efficiency projects.
- Company: Join Calderdale Council's Healthy Homes Service, making a real difference in your community.
- Benefits: Enjoy a supportive work environment with opportunities to impact lives positively.
- Why this job: Help tackle climate change while improving housing conditions for vulnerable residents.
- Qualifications: Strong communication skills and Excel proficiency are essential; passion for equality is a plus.
- Other info: This role offers a chance to work on meaningful projects and promote diversity.
The predicted salary is between 28800 - 43200 £ per year.
Post Ref: CC480
Please note: Internal at risk or redeployee applicants will be seen in the first instance.
Make a Real Difference in People\’s Lives – Join Our Healthy Homes Service.
Are you passionate about helping others, tackling climate change, and improving lives in your community? The Healthy Homes Service is here to support low-income homeowners and private tenants by making homes warmer, healthier, and more affordable to heat. We do this through energy efficiency upgrades, essential repairs, and accessible financial support.
We are now looking for a Customer Service and Reporting Officer to join our team and help deliver this vital work. This role supports Calderdale Council\’s key priorities: reducing inequalities, addressing the climate emergency, and building strong, thriving communities.
About The Role
You will play a central role in delivering the Warm Homes Local Grant (WH:LG) project, which provides insulation, ventilation, and clean heating improvements to households in need. You will be the first point of contact for customers and partners, ensuring smooth communication, accurate reporting, and excellent service throughout the process.
Key Responsibilities
- Be the first point of contact for all customer enquiries about the WH:LG and other energy efficiency schemes, using phone, email, and other communication methods.
- Maintain accurate and confidential customer records in line with Data Protection and GDPR requirements.
- Ensure the lead contractor submits all required reporting data on time and in line with WH:LG funding requirements.
- Use Excel and other reporting tools to track financial data and scheme outputs, supporting the Housing Project Manager with monthly reporting.
- Reconcile recorded grant expenditure with the Council&s finance system each month.
- Promote the WH:LG and other schemes to partner agencies and frontline services, encouraging referrals from those working with households most in need.
- Support vulnerable households through the application process for WH:LG and other schemes.
- Check and approve applications for energy efficiency schemes.
- Process orders and invoices using the Council&s Financials system in line with Section 151 of the Local Government Act 1972.
- Liaise with contractors to resolve customer service issues and ensure high standards of delivery.
- Conduct customer care calls and sample home visits at various stages of the work to ensure quality, value for money, and compliance with funding conditions.
- Promote and deliver a wider range of affordable warmth grants and services to households in fuel poverty or without safe, affordable heating.
- Uphold the principles of the Healthy Homes Service equality impact assessment, ensuring fair access to services and that contractors meet equality standards.
- Please note: This is not an exhaustive list of duties. The post holder may be asked to carry out other responsibilities appropriate to the role.
About You
We are looking for someone who:
- Has excellent customer service and communication skills
- Is confident using Excel and managing data
- Can work independently, manage a caseload, and prioritise effectively
- Understands the importance of equality, compliance, and delivering value for money
- Is passionate about supporting vulnerable residents and improving housing conditions
If this sounds like you, we\’d love to hear from you. Your application should clearly demonstrate your understanding of the role and how your skills and experience align with the Council\’s goals.
For an informal discussion about the role, please contact Sarah Buczynski, Housing Project Manager (WH:LG) on 07766 027435.
Closing Date: Wednesday 30th July 2025
Interview Date: Monday 18th August 2025
We may utilise digital interview methods.
As part of our Vision
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our
Post Ref: CC480
Please note: Internal at risk or redeployee applicants will be seen in the first instance.
Make a Real Difference in People\’s Lives – Join Our Healthy Homes Service.
Are you passionate about helping others, tackling climate change, and improving lives in your community? The Healthy Homes Service is here to support low-income homeowners and private tenants by making homes warmer, healthier, and more affordable to heat. We do this through energy efficiency upgrades, essential repairs, and accessible financial support.
We are now looking for a Customer Service and Reporting Officer to join our team and help deliver this vital work. This role supports Calderdale Council\’s key priorities: reducing inequalities, addressing the climate emergency, and building strong, thriving communities.
About You
We are looking for someone who:
- Has excellent customer service and communication skills
- Is confident using Excel and managing data
- Can work independently, manage a caseload, and prioritise effectively
- Understands the importance of equality, compliance, and delivering value for money
- Is passionate about supporting vulnerable residents and improving housing conditions
If this sounds like you, we\’d love to hear from you. Your application should clearly demonstrate your understanding of the role and how your skills and experience align with the Council\’s goals.
For an informal discussion about the role, please contact Sarah Buczynski, Housing Project Manager (WH:LG) on 07766 027435.
Closing Date: Wednesday 30th July 2025
Interview Date: Monday 18th August 2025
We may utilise digital interview methods.
As part of our Vision
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our #J-18808-Ljbffr
Customer Service and Reporting Officer - Fixed Term employer: Calderdale Council
Contact Detail:
Calderdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Reporting Officer - Fixed Term
✨Tip Number 1
Familiarise yourself with the Healthy Homes Service and its objectives. Understanding how the service supports low-income homeowners and tenants will help you articulate your passion for the role during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially in data management and reporting. Being able to demonstrate your proficiency in using Excel effectively can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Think about specific situations where you resolved issues or improved customer satisfaction, as these will be valuable during your interview.
✨Tip Number 4
Reach out to Sarah Buczynski for an informal chat about the role. This not only shows your enthusiasm but also gives you insights that could help you tailor your approach when applying.
We think you need these skills to ace Customer Service and Reporting Officer - Fixed Term
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Customer Service and Reporting Officer.
Showcase Relevant Skills: Emphasise your customer service and communication skills in your application. Provide specific examples of how you've successfully managed customer enquiries or resolved issues in previous roles.
Demonstrate Data Management Proficiency: Since the role requires confidence in using Excel and managing data, include any relevant experience you have with data tracking, reporting, or financial management. Mention specific tools or methods you've used.
Align with Council's Goals: Make sure to express your passion for supporting vulnerable residents and improving housing conditions. Relate your personal values to the Council's priorities, such as tackling climate change and promoting equality.
How to prepare for a job interview at Calderdale Council
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for supporting vulnerable residents and improving housing conditions. Share any relevant experiences where you've made a positive impact in your community, as this aligns with the role's focus on making a real difference.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your communication skills and ability to maintain a positive relationship with clients, as this is crucial for the Customer Service and Reporting Officer position.
✨Be Ready to Discuss Data Management
Since the role requires confidence in using Excel and managing data, be prepared to discuss your experience with these tools. You might want to mention specific projects where you tracked financial data or generated reports, showcasing your analytical skills.
✨Understand the Importance of Equality and Compliance
Familiarise yourself with the principles of equality and compliance that are essential for this role. Be ready to discuss how you would ensure fair access to services and uphold standards, as this reflects the values of Calderdale Council.
