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For Companies At a Glance
- Tasks: You'll manage sales orders and ensure a smooth after-sales process.
- Company: CTX Group is a dynamic company focused on outstanding customer service.
- Benefits: Enjoy a competitive salary, generous pension, 25 days holiday, and free on-site parking.
- Why this job: Join a friendly, fast-paced environment where your contributions truly matter.
- Qualifications: Proficiency in Microsoft Word and Excel, strong communication skills, and a positive attitude are essential.
- Other info: This is an entry-level, full-time position with opportunities for personal and professional growth.
The predicted salary is between 20800 - 36000 £ per year.
Customer Services Co‑ordinator
Location: Kettering, England, United Kingdom
Hours: Monday to Friday 8:30 – 5:00 (office based)
Competitive salary and excellent benefits package
What You\’ll Be Doing
- Process all sales orders, ensuring complete and accurate customer information is collected and documented
- Manage post-sale order tracking, stock monitoring, and project allocation for delivery
- Coordinate with Despatch, Purchasing, and other departments to ensure timely and complete project fulfilment
- Ensure all customer delivery schedules are met efficiently
- Handle incoming calls professionally and warmly
- Maintain and improve internal customer service processes
- Process extras, spare parts, and quick orders promptly to meet lead times
- Investigate and respond to customer queries and complaints, ensuring thorough resolution
- Maintain weekly reporting on customer service KPIs
- Support additional business operations as required
What We\’re Looking For
- Proficiency in Microsoft Word and Excel
- A methodical, detail-oriented approach
- Strong multitasking and time-management skills
- A positive, solution-focused attitude
- Excellent telephone manner and communication skills
- Ability to produce clear, professional written correspondence
- Ability to remain calm and focused under pressure
- A proactive mindset and a passion for delivering first-class customer service
What\’s In It For You
- Competitive salary
- Generous pension scheme
- 25 days holiday plus Christmas shutdown
- Extra day off for your birthday
- Free on-site parking
- Friendly, fast-paced working environment
- Opportunities for personal and professional growth
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Administrative and Support Services
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Customer Services Co-ordinator employer: CTX Group
Contact Detail:
CTX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Services Co-ordinator. Understanding the after-sales process and how to manage customer queries will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your proficiency in Microsoft Word and Excel by preparing examples of how you've used these tools in previous roles. Being able to discuss specific instances where you've tracked orders or managed data can set you apart.
✨Tip Number 3
Prepare to discuss your multitasking and time-management skills. Think of scenarios where you've successfully juggled multiple tasks, especially in a customer service context, as this is crucial for the role.
✨Tip Number 4
Research CTX Group and their customer service philosophy. Being able to articulate why you want to work for them and how your values align with theirs can make a strong impression during any interviews.
We think you need these skills to ace Customer Services Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Services Co-ordinator role. Emphasise your customer service experience, proficiency in Microsoft Word and Excel, and any examples of your strong multitasking abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as the focus on delivering outstanding customer service and your proactive mindset.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to produce clear and professional written correspondence. Use concise language and check for grammar and spelling errors.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your solution-focused attitude and ability to remain calm under pressure.
How to prepare for a job interview at CTX Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering outstanding service.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss how you manage multiple tasks effectively. You could mention tools or methods you use to stay organised, such as prioritising tasks or using software to track orders.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customer situations or complaints. Think of a few scenarios where you successfully resolved issues and be ready to explain your thought process and the outcome.
✨Familiarise Yourself with the Company
Research CTX Group and understand their values, products, and services. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their mission and customer service approach.
