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- Tasks: Help customers during the festive season by providing excellent service and resolving their queries.
- Company: Join The White Company, a brand dedicated to spreading Christmas magic through exceptional customer care.
- Benefits: Enjoy up to 50% off products, flexible remote work, and a supportive team environment.
- Why this job: Be part of a vibrant culture that values diversity and celebrates your contributions while making a real impact.
- Qualifications: No specific experience required, just a passion for helping others and a willingness to learn.
- Other info: This is a fixed-term contract role with a mandatory three-week training starting on 11th August 2025.
The predicted salary is between 24000 - 36000 £ per year.
Seasonal Customer Service Advisor (FTC) – Remote Working
Seasonal Customer Service Advisor (FTC) – Remote Working
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Our Role
Christmas is a very special time at The White Company, and we need you to help spread the magic to our customers! You will be delivering PRIDE – our company values – at our most important time of year with your Dedication to your seasonal support and Passion for providing our special customers with excellent service.
As a Customer Service Advisor, you will work within our Customer Contact Centre and be our customers’ first point of contact. We are committed to delivering excellence, but our customer service team are there when things don’t go to plan. You will be responsible for listening to our customers, taking ownership and resolving customer cases, and being a brand ambassador. The successful candidate will have experience of working in fast-paced environment, problem-solving and achieving customer satisfaction.
Our customers are what matter most: being genuine, supportive, and taking responsibility for seeing issues through to completion is a key role requirement, as is a passion for delivering excellent customer service.
This is a WORK FROM HOME fixed-term contract role to cover our busiest peak months leading up to and including Christmas, so come and join us throughout this magical season.
Role Specific Requirements
Please note: due to providing all new CSA\’s with an intensive three-week induction, we are unable to hire outside of these start dates.
- The start date for this role will be 11th August 2025
- If successful, you will receive a three-week full training via Teams to start your role with confidence. The training is mandatory for your success in this role,
- This is a working-from-home 37.5-hour-a-week contract,
- You will be required to work a rotating three-week shift pattern and be fully flexible to work between the hours of 8am and 10pm as well as 1 in 3 weekends,
- The contract will run until 31st January 2026.
- IMPORTANT*- Please note the following:
As this is a remote role, you must have access to the following to be considered for this position:
- A working Windows 10 (minimum) laptop or desktop – (No Macs or Google Chromebooks/Notebooks, these will not support our internal Apps)
- A headset with a mic and mouse
- A minimum of 40GB hard drive and 16GB memory on your device.
- A consistent and reliable Wi-Fi connection with a minimum speed of 20Mpbs (you will be required to provide proof via Speedtest.net).
- A mobile phone that supports the Microsoft Authenticator App
- A private, distraction-free workspace where you can take calls uninterrupted
If you are invited to a first-stage interview, you will be required to email a picture of the above before we are able to progress with your application. You must also complete your interview in a quiet space, with a camera on, and with the equipment that you plan to work with?
What you\’ll be doing
Customer Service – ‘By our customers side whenever they need us’:
- Build enduring customer relationships with effortless valuable interactions,
- Taking ownership of customer contacts across our channels. This is predominately voice but include emails, chat and socials,
- Striving to deliver first contact resolution to ensure high levels of customer satisfaction,
- Adhering to the company guidelines when interacting with customers,
- Maintaining accurate customer records within our Case Management System.
Brand Ambassador:
- Having a passion for our product,
- Being actively engaged with our internal communications, training, and processes,
- Interacting with our customers in line with our quality assurance framework,
- Working collaboratively with your team,
- Achieving KPI’s and objectives that align with our PRIDE values and customer service strategy.
Performance:
- Delivering contact centre and customer service KPI’s including call handling time and quality assessment,
- Confidently use a variety of systems,
- Taking ownership of your development by attending regular 1:1’s and being responsive to feedback,
- Adhering to schedules and carrying out tasks as required.
What we’ll offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
- Up to 50% off on your beautiful product,
- Holiday – 20 days rising to 25 (pro-rata) with length of service,
- Pension Scheme – enrolled in our Group Personal Pension schemes upon joining the business.
- Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle,
- Wagestream Money Management app – access to Wagestream gives you power over your pay and supports financial wellbeing
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We\’d love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.
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Seasonal Customer Service Advisor (FTC) - Remote Working employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Service Advisor (FTC) - Remote Working
✨Tip Number 1
Familiarise yourself with The White Company's products and values. Understanding their PRIDE values will help you align your responses during the interview, showcasing your passion for excellent customer service.
✨Tip Number 2
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully resolved customer issues or improved customer satisfaction, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Ensure your home workspace meets the requirements outlined in the job description. Having a distraction-free environment will not only help you during the interview but also show your commitment to the role.
✨Tip Number 4
Be ready to showcase your flexibility regarding working hours. Since the role requires a rotating shift pattern, expressing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Seasonal Customer Service Advisor (FTC) - Remote Working
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and problem-solving, as these are crucial for this role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Seasonal Customer Service Advisor position. Emphasise your ability to work in a fast-paced environment and your dedication to customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with the company's values. Mention specific examples of how you've successfully resolved customer issues in the past.
Prepare for the Interview: If you get invited for an interview, prepare by practising common customer service scenarios. Be ready to discuss how you would handle difficult situations and demonstrate your communication skills.
How to prepare for a job interview at The White Company
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face during the interview. Be ready to discuss how you would handle difficult customers or resolve complaints effectively, demonstrating your problem-solving skills.
✨Familiarise Yourself with the Company Values
Understand the PRIDE values of The White Company and be prepared to discuss how you embody these values in your work. This will show that you are not only a good fit for the role but also for the company culture.
✨Set Up Your Interview Space
Since this is a remote position, ensure your interview space is quiet and free from distractions. Test your equipment beforehand to avoid any technical issues during the interview, as this reflects your professionalism.
