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For Companies At a Glance
- Tasks: Help customers navigate the loan application process via phone, email, and webchat.
- Company: Join Admiral Money, a dynamic division of Admiral Group, blending startup energy with corporate stability.
- Benefits: Enjoy hybrid work, 33 days holiday, and opportunities for career progression and share options.
- Why this job: Be part of a growing team focused on exceptional customer service and personal development.
- Qualifications: No experience needed; just bring your positive attitude and good communication skills.
- Other info: Work in a supportive, inclusive environment with regular training and a focus on employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Admiral Money is hiring for a Loans Executive to join the team!
Admiral Money is an exciting division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.
The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.
We are relaunching our car finance product later this year and are looking for someone who is keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.
Your career
Our employees are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy place to work, ensuring employees have the appropriate training to excel in their field of expertise. We have a very experienced management group that deliver regular training and work hard to ensure all of our employees are equipped with the tools and the knowledge to excel in their roles.
The management group works closely with individual agents, investing in their career and ensuring they have the support and guidance to achieve set goals. We believe that investing time in our staff leads to people enjoying the job, advancing their knowledge, and understanding what pathway they wish to choose in the business. Internal progression is paramount and we work hard to ensure that our staff members have many opportunities to further their career.
The role
Your responsibilities will include:
- Communicating with customers via telephone, email and webchat to guide them through the loan application process, and answer queries or make changes to their agreement throughout the life cycle of the loan.
- Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department objectives.
- Make a difference, whether this is when communicating with our customers or making the workplace an even better place to be.
- Adaptable to change, we want people who are happy with making change quickly as we are a growing fast paced, business.
- Be an integral part of our journey as we explore different communication methods
About you
- No prior experience required. Full training will be provided for the role, and so prior experience is not essential, though customer service experience is advantageous.
- Motivated, positive and energetic, with a can-do attitude. We’re growing our business.We need people who are positive about change and can help get things done.
- Good communications skills. We want our customers to experience exceptional customer service on all contact with us.The loan industry is heavily regulated.To that end, we will expect great overall quality and service scores in line with department and individual objectives
- Excellent attention to detail, with an investigative mindset. Finance products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls or other digital channels such as webchat. As well as making sure we get the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.
- Ability to multi-task and retain knowledge.Whilst full training will be given, it will still be a fast-paced environment, throwing up some unexpected surprises!You will need to be resilient to deal with change. You will need to be thorough, organised, and confident in managing your work.
- You will also have sound PC skills.
This role comes at a fantastic time for an established yet growing part of the business. Our staff put the customer first, and we actively encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.
Additional information
Please note:This is a hybrid role based in Cardiff. You will be required to attend the office 1-2 days per week. Working hours follow atwo-week rotating shift pattern, between8:00 AM and 5:00 PM. Weekend workis requiredone Saturday every 6–8 weeks.
- Full training will be provided.
- No experience necessary.
- Hybrid work pattern.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It\’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we\’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
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Loans Executive employer: Admiral Group plc
Contact Detail:
Admiral Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loans Executive
✨Tip Number 1
Familiarise yourself with the loan application process and common customer queries. Understanding the basics will help you communicate effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. This will highlight your ability to maintain high-quality standards, which is crucial for the Loans Executive position.
✨Tip Number 3
Research Admiral Money and its recent developments, especially regarding their car finance product relaunch. Being knowledgeable about the company will allow you to ask insightful questions and show your genuine interest in joining their team.
✨Tip Number 4
Prepare to discuss how you handle change and multi-tasking in a fast-paced environment. The role requires adaptability, so sharing relevant experiences will demonstrate that you're ready for the challenges ahead.
We think you need these skills to ace Loans Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Loans Executive position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise any customer service experience and your ability to adapt to change, as these are key for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Admiral Money that excite you, and explain how your positive attitude and willingness to learn make you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the finance industry.
How to prepare for a job interview at Admiral Group plc
✨Show Enthusiasm for Learning
Admiral Money values candidates who are eager to learn and grow. During the interview, express your excitement about the opportunity to develop your skills and contribute to the team. Highlight any past experiences where you embraced learning new things.
✨Demonstrate Excellent Communication Skills
As a Loans Executive, you'll be communicating with customers through various channels. Make sure to showcase your communication skills during the interview. Practice clear and concise responses, and consider how you can convey complex information simply.
✨Emphasise Adaptability
The role requires someone who can adapt to change quickly. Be prepared to discuss examples from your past where you've successfully navigated changes or challenges. This will show that you're ready for the fast-paced environment at Admiral Money.
✨Highlight Attention to Detail
Given the complexity of finance products, attention to detail is crucial. Share instances where your meticulous nature helped prevent mistakes or improved outcomes. This will demonstrate your suitability for maintaining high-quality standards in customer service.
