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- Tasks: Install and troubleshoot tech on commercial trucks while providing top-notch customer support.
- Company: Join Routeware, a leader in eco-friendly waste management solutions, making a real impact.
- Benefits: Enjoy sick pay, on-site parking, and a company pension programme.
- Why this job: Be part of a dynamic team focused on innovation and sustainability in a fun work environment.
- Qualifications: Tech-savvy with strong communication skills; experience in hardware/software troubleshooting preferred.
- Other info: This full-time role involves travel up to 70% of the time.
The predicted salary is between 24000 - 28000 £ per year.
3 days ago Be among the first 25 applicants
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This range is provided by Routeware, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30,000.00/yr – $35,000.00/yr
Direct message the job poster from Routeware, Inc.
Senior Technical Recruiter and Company/Candidate Matchmaker
About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- Transform waste collection to drive a better future for generations to come.
Our Values:
- Adaptability – The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven – At Routeware, it matters to us that our work has a lasting positive impact on our customers\’ outcomes, our fellow team members\’ well-being, and the long-term sustainability of our environment.
- Human-first – While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
POSITION OVERVIEW
This role requires travel up to 70% of the time.
The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.
RESPONSIBILITIES & DUTIES
- Installation of computer and hardware components on large commercial trucks.
- Troubleshoot and resolve installation issues in a timely and professional manner.
- Provide technical assistance to the Technical Support Team.
- Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
- Process return material authorizations (RMAs).
- Efficient administration of work, both internally and externally (paperwork and record keeping).
- Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
- Other Duties as Assigned.
QUALIFICATIONS
- Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.
- Solid track record of high-quality electronics installations.
- A high degree of personal motivation, initiative, and flexibility.
- Experience with troubleshooting computer hardware and software.
- Proven ability to work well with a team.
- Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
IDEALLY YOU WILL HAVE
- Exceptional verbal and written communication skills.
- Tech Savvy.
- Able to learn quickly, multi-task, and manage your time efficiently.
- Experience with CRM software, ideally Salesforce.
- Experience with Microsoft and Google Office Suites.
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.
- Highest standards of accuracy and precision; highly organized.
BENEFITS
- Sick Pay
- On-site Parking
- Company Pension Program
This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Software Development
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Field Service Technician employer: Routeware, Inc.
Contact Detail:
Routeware, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with the latest technologies in waste management and recycling. Understanding the software and hardware used by Routeware will give you an edge during interviews, showing your genuine interest in their mission.
✨Tip Number 2
Network with current or former employees of Routeware on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations with recruiters.
✨Tip Number 3
Prepare to discuss specific troubleshooting scenarios you've encountered in previous roles. Being able to articulate your problem-solving process will demonstrate your technical skills and adaptability, both of which are crucial for this position.
✨Tip Number 4
Showcase your teamwork abilities by sharing examples of how you've collaborated with diverse teams in the past. Routeware values a human-first approach, so highlighting your communication skills and team spirit will resonate well with them.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Technician role. Emphasise your technical skills, troubleshooting abilities, and any experience with computer hardware installations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and the environment. Mention how your values align with Routeware's mission and how you can contribute to their goals.
Highlight Communication Skills: Since the role requires effective communication with various stakeholders, provide examples in your application of how you've successfully communicated technical information to non-technical audiences.
Showcase Problem-Solving Experience: Include specific instances where you've successfully troubleshot issues or resolved problems in previous roles. This will demonstrate your ability to handle challenges effectively in a fast-paced environment.
How to prepare for a job interview at Routeware, Inc.
✨Show Your Technical Skills
As a Field Service Technician, you'll need to demonstrate your aptitude for computer hardware and technology. Be prepared to discuss your experience with installations and troubleshooting, and consider bringing examples of past projects or challenges you've successfully navigated.
✨Emphasise Communication Abilities
Strong communication skills are essential in this role, especially when liaising with customers and team members. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated in previous roles.
✨Demonstrate Adaptability
Routeware values adaptability due to the ever-changing nature of the waste industry and technology. Prepare to discuss situations where you've had to adapt quickly to new challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
✨Highlight Teamwork Experience
The role requires collaboration with various stakeholders, so it's important to highlight your ability to work well in a team. Share specific examples of successful teamwork experiences, focusing on your contributions and how you supported your colleagues.
