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- Tasks: Help plan and schedule driver routes while ensuring top-notch customer service.
- Company: Join a dynamic team focused on optimizing operations and enhancing customer experiences.
- Benefits: Enjoy flexible part-time hours and the chance to develop valuable skills.
- Why this job: Be part of a supportive environment that values teamwork and continuous improvement.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for a rewarding part-time role.
Purpose of Role: As a Planner and Scheduler, you will assist the Lead Scheduler with daily duties, delivering and monitoring key performance activities in line with company goals and policies. You will be responsible for a variety of planning and scheduling tasks, optimising driver routes, ensuring maximum resource utilisation, and delivering exceptional customer service in accordance with divisional targets. The role also involves maintaining high standards of health, safety, quality, welfare, and colleague engagement. Key Responsibilities: Work closely with the Scheduling & Operations Management teams to ensure KPIs are met and to drive focus on key performance areas. Support the Lead Scheduler in daily operations, including dialing into operational rhythm calls, weekly reviews, and attending ad-hoc meetings. Schedule routes for service drivers within your assigned Operations Centers, ensuring full resource utilisation. Promote and communicate changes in working practices and company policies, ensuring staff are well informed. Assist with Customer Mobilisations and work with the Onboarding team to monitor progress, promptly resolving any customer issues. Foster a positive working environment and encourage continuous improvement within the team. Resolve customer service queries in a timely and efficient manner. Analyse routes and driver feedback to ensure optim…
Scheduler - Part time employer: phs Group Careers
Contact Detail:
phs Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler - Part time
✨Tip Number 1
Familiarize yourself with key performance indicators (KPIs) relevant to scheduling and operations. Understanding these metrics will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Showcase your experience with route optimization and resource utilization. Be prepared to discuss specific examples where you've successfully improved efficiency in previous roles.
✨Tip Number 3
Highlight your communication skills, especially in relation to promoting changes in working practices. Being able to effectively convey information to team members is crucial for this role.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've resolved customer service issues in the past. This will show that you can handle challenges effectively.
We think you need these skills to ace Scheduler - Part time
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Scheduler position. Understand the key responsibilities and how your skills align with the requirements, especially in planning, scheduling, and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in scheduling, resource optimization, and customer service. Use specific examples that demonstrate your ability to meet KPIs and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background and skills make you a great fit for assisting the Lead Scheduler and contributing to the team's success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at phs Group Careers
✨Understand the Role
Make sure you have a clear understanding of the Planner and Scheduler role. Familiarize yourself with key responsibilities like optimizing driver routes and ensuring resource utilization. This will help you answer questions confidently and show your enthusiasm for the position.
✨Showcase Your Analytical Skills
Since the role involves analyzing routes and driver feedback, be prepared to discuss your analytical skills. Share examples from your past experiences where you've successfully used data to improve processes or solve problems.
✨Emphasize Team Collaboration
Highlight your ability to work closely with teams, especially in scheduling and operations management. Discuss how you’ve contributed to team goals in previous roles and how you can foster a positive working environment.
✨Prepare for Customer Service Scenarios
Given the importance of delivering exceptional customer service, think of examples where you've resolved customer queries effectively. Be ready to discuss how you handle challenging situations and ensure customer satisfaction.
