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- Tasks: Set up and support Windows and Mac machines on-site while ensuring a great user experience.
- Company: Join Slipstream IT, a leader in IT solutions for emerging pharma and biotech organisations.
- Benefits: Enjoy life insurance, discretionary PTO, and opportunities for internal growth.
- Why this job: Be part of a proven team driving innovation in IT outsourcing with a supportive culture.
- Qualifications: Prior experience in on-site support and proficiency in Windows and Mac OS required.
- Other info: Slipstream IT values diversity and is committed to an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
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At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- Deliver and set up Windows and Mac machines on-site.
- Provide support for New User Orientation (NUO) onboarding sessions.
- Perform quality control activities to ensure a consistent, positive end-user experience.
- Ensure all endpoints are properly entitled and enrolled in TBI’s standard software suite, including Google Workspace, CrashPlan, SentinelOne, and other tools.
- Support, maintain, and repair desktop and laptop hardware, including replacements for failed equipment and operating system deployments for new models.
- Provide conference room technology support and printer support (Ricoh).
- Adhere to all Standard Operating Procedures (SOPs) when installing, configuring, and servicing equipment.
- Utilize ServiceNow for ticketing, incident tracking, and workflow management.
Required Skills
- Prior experience in a similar on-site support role.
- Proficiency in supporting both Windows and Mac operating systems.
- Hands-on experience with enterprise and cloud software, including:
- Google Workspace (G Suite)
- Microsoft 365 (M365)
- Zoom
- Slack
- Lucidchart
- Jira / Confluence
- SentinelOne
- CrashPlan
- AdminByRequest
- Entra ID
- Experience with printer support (Ricoh) and conference room AV technology.
- Strong understanding of IT asset lifecycle management and endpoint security.
- Familiarity with ServiceNow or similar ITSM platforms.
- Excellent communication, organizational, and problem-solving skills.
- Life insurance/LTD
- Discretionary PTO
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
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Onsite Support Technician-Cambridge & Burlington, MA employer: Slipstream IT, LLC
Contact Detail:
Slipstream IT, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Technician-Cambridge & Burlington, MA
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Google Workspace and ServiceNow. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Highlight your previous on-site support experience by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss specific scenarios that demonstrate your problem-solving skills and ability to provide excellent customer service.
✨Tip Number 3
Research Slipstream IT and their approach to IT support for pharma and biotech organisations. Understanding their mission and values will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team culture and opportunities for internal growth. This not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you.
We think you need these skills to ace Onsite Support Technician-Cambridge & Burlington, MA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in on-site support roles, particularly with Windows and Mac operating systems. Include specific examples of your hands-on experience with enterprise software like Google Workspace and Microsoft 365.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Slipstream IT. Mention your understanding of their mission to support emerging pharma and biotech organisations, and how your skills align with their needs.
Highlight Technical Skills: In your application, emphasise your proficiency with tools mentioned in the job description, such as ServiceNow, Zoom, and Ricoh printers. This will demonstrate your readiness to hit the ground running.
Showcase Soft Skills: Don't forget to mention your communication, organisational, and problem-solving skills. These are crucial for providing excellent support and ensuring a positive end-user experience.
How to prepare for a job interview at Slipstream IT, LLC
✨Know Your Tech
Make sure you brush up on your knowledge of both Windows and Mac operating systems, as well as the specific software tools mentioned in the job description like Google Workspace and ServiceNow. Being able to discuss your hands-on experience with these technologies will show that you're prepared for the role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of specific scenarios where you resolved a problem or improved a process, as this will highlight your critical thinking and troubleshooting abilities.
✨Showcase Communication Skills
Since the role involves user support and onboarding, practice explaining technical concepts in simple terms. Be ready to demonstrate your ability to communicate effectively with both technical and non-technical users during the interview.
✨Understand the Company Culture
Research Slipstream IT's values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of providing excellent IT support for emerging pharma and biotech organisations.
