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- Tasks: Be the friendly face of our veterinary practice, managing appointments and client enquiries.
- Company: Join a passionate team in a charming market town, dedicated to animal health and welfare.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts with hundreds of retailers.
- Why this job: Be part of an award-winning team that values wellbeing, collaboration, and shared success.
- Qualifications: Previous experience in a similar role is required; full training will be provided.
- Other info: Work part-time, 16.5 hours per week, from Thursday to Saturday.
We are currently seeking a friendly, enthusiastic, and dedicated Part-Time Receptionist to join our small animal veterinary practice located in the charming market town of Castle Cary.
The Role
This role offers the opportunity to be part of a passionate and supportive team, focused on delivering exceptional care to our clients and their pets. While full training will be provided, previous experience in a similar role is required. As the first point of contact for our clients, both in person and over the phone, your role will be key in creating a warm and professional experience. Duties include:
- Booking and managing appointments
- Dispensing medication
- Handling client enquiries
- Supporting day-to-day administrative tasks
- Building lasting relationships with our clients and their pets
Join a team you are proud to be a part of
We pride ourselves on our team culture, where wellbeing, collaboration, and shared success are at the heart of everything we do. Recently recognized as the IVCE Practice Team of the Year 2025, we are committed to animal health and welfare — and we know that none of it would be possible without our incredible team.
Your shift pattern
This part-time position involves working 16.5 hours per week, from Thursday through Saturday. Shifts are as follows: Thursday 1:00 pm – 5:00 pm, Friday 8:30 am – 5:30 pm, and Saturday 8:00 am – 1:00 pm.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway offering discounts and cashback with hundreds of retailers
- Pension scheme
- Discounted staff pet care
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Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary practice's values and culture. Since they pride themselves on team collaboration and wellbeing, showing that you align with these values during your interactions can make a strong impression.
✨Tip Number 2
Prepare to discuss your previous experience in similar roles. Think of specific examples where you provided excellent customer service or handled challenging situations, as this will demonstrate your capability to thrive in their environment.
✨Tip Number 3
Show your passion for animal care. Whether it's through volunteering at animal shelters or simply sharing your love for pets, conveying your enthusiasm for the role can set you apart from other candidates.
✨Tip Number 4
Be ready to ask insightful questions about the practice and the team. This not only shows your genuine interest in the position but also helps you assess if the workplace is the right fit for you.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or veterinary settings. Emphasise any previous roles where you managed appointments or handled client enquiries, as these are key aspects of the Veterinary Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for animal care and your dedication to providing excellent client service. Mention why you want to work at this specific practice and how your values align with their team culture.
Highlight Soft Skills: In your application, focus on soft skills such as communication, empathy, and teamwork. These are crucial for creating a warm and professional experience for clients and their pets, which is a core part of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a reception role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
As a Veterinary Receptionist, your love for animals is crucial. Be prepared to share your experiences with pets and why you are passionate about animal care. This will help demonstrate your commitment to the role.
✨Highlight Your Customer Service Skills
Since you'll be the first point of contact for clients, it's essential to showcase your customer service experience. Share specific examples of how you've handled client enquiries or difficult situations in the past.
✨Familiarise Yourself with the Practice
Do some research on the veterinary practice before the interview. Understanding their values, services, and team culture will allow you to tailor your responses and show that you're genuinely interested in joining their team.
✨Prepare for Common Interview Questions
Anticipate questions related to appointment management, handling medication, and administrative tasks. Practising your answers will help you feel more confident and articulate during the interview.
