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- Tasks: Be the friendly face of our call centre, assisting clients and managing facilities.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great perks like a generous holiday allowance, pension contributions, and discounts.
- Why this job: This role offers a vibrant environment and opportunities for personal growth and development.
- Qualifications: You need strong communication skills and previous customer service experience.
- Other info: Work 40 hours a week with shifts from Monday to Friday.
The predicted salary is between 28305 - 28305 £ per year.
Company Description
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.
Job Description
We are looking for a Floor Host (Colleague Support Host) to join our team based at the Southend call centre offices of one of the largest international banks in the world!
The Colleague Support Host is the go-to person for managing the day-to-day needs of our clients. The key purpose of the role is to deliver an exceptional and engaging environment, working alongside the workplace services team to assist with all aspects of facilities management.
The position involves a great mix of front-of-house and back-of-house duties.
In the front of house, the Colleague Support Host will provide a friendly welcome to employees and their guests, promptly and efficiently offering assistance with a wide range of knowledge on the building, meeting rooms, and amenities available.
In the back of house, they will complete daily floor walks, reset meeting rooms, and raise issues that need rectifying around the building with the wider facilities teams, ultimately assisting with the smooth operation of the building.
Shifts: 40 hours per week with shifts from 07:30-16:00 and 08:00-16:30, Mon-Fri.
Salary: £28,305 per annum.
Qualifications
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be positive, reliable, proactive, flexible, and organized.
The successful candidate must be able to engage with others to create rapport and handle multiple requests simultaneously.
Previous experience in a customer service or facilities role is essential.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform offering fabulous savings for thousands of high street retailers, hotels, cinemas, and more
- Our Training Academy provides excellent training and development opportunities for our people
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Floor Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Host
✨Tip Number 1
Familiarise yourself with the company culture at Portico. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and conversations with team members.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since the role requires excellent communication skills and the ability to engage with others, be ready to share specific examples of how you've successfully managed client needs in the past.
✨Tip Number 3
Demonstrate your proactive nature by preparing questions about the facilities management aspect of the role. Showing that you're already thinking about how to improve the environment will impress the hiring team.
✨Tip Number 4
Network with current or former employees of Portico if possible. They can provide insights into the day-to-day responsibilities and the team dynamics, which can be invaluable during your application process.
We think you need these skills to ace Floor Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Floor Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or facilities roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Portico. Share specific examples of how you've successfully managed client needs in previous positions and how you can contribute to creating an engaging environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Floor Host role.
How to prepare for a job interview at Portico
✨Showcase Your Communication Skills
As a Floor Host, excellent communication is key. Be prepared to demonstrate your ability to engage with others and create rapport during the interview. Use clear and concise language, and don’t hesitate to share examples of how you've successfully communicated in previous roles.
✨Highlight Your Customer Service Experience
Since the role involves managing day-to-day needs and providing assistance, it's important to highlight any previous customer service experience. Share specific instances where you went above and beyond to help clients or colleagues, showcasing your proactive and reliable nature.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, mention situations where your keen eye for detail made a difference, whether it was in managing facilities or ensuring a smooth operation. This will show that you understand the importance of this skill in the role.
✨Prepare Questions About the Company Culture
Portico values a fun and engaging work environment. Prepare thoughtful questions about the company culture and how they support employee growth. This not only shows your interest in the company but also helps you determine if it’s the right fit for you.
