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- Tasks: Lead a team ensuring safe transport for over 14,000 students, including those with special needs.
- Company: Join Hampshire's School Transport Service, dedicated to supporting students' education access.
- Benefits: Enjoy flexible working, generous leave, and comprehensive employee support for your wellbeing.
- Why this job: Make a real impact in children's lives while enjoying dynamic and meaningful work every day.
- Qualifications: Strong leadership skills, operational acumen, and excellent communication abilities are essential.
- Other info: This role requires the right to work in the UK; sponsorship is not available.
The predicted salary is between 36000 - 60000 £ per year.
AsPassenger Assistant Team Manager, you’ll play a pivotal role in Hampshire’s School Transport Service, which supports over 14,000 students, including many with special educational needs (SEN), in accessing education safely and reliably. You’ll lead a small but high-impact team who are responsible for overseeing the work of approximately 600 Passenger Assistants across the county. Through strategic leadership, safeguarding oversight, and a commitment to service excellence, you’ll ensure the safe and efficient delivery of transport services for our most vulnerable students.
What you’ll do:
- Lead service performance:Take accountability for the quality and delivery of the School Transport Service, ensuring high standards of customer care and timely service across all operations.
- Lead the Passenger Assistant workforce:Directly manage a team of 5–6 staff who oversee 600 Passenger Assistants. Responsible for recruitment, retention, complex HR processes, and safeguarding across the service.
- Drive recruitment partnerships:Build strong relationships with Hampshire County Council Recruitment and Connect2Hampshire to ensure efficient hiring and continuous improvement in staffing processes.
- Coordinate route reviews:Regularly review and adjust Passenger Assistant route allocations, working closely with schools, families, and internal teams to manage changes with care and precision.
- Plan for peak demand:Collaborate with colleagues to set up transport arrangements ahead of the academic year, using forecasting and performance data to anticipate and meet service needs.
What we’re looking for:
- Operational and strategic acumen: Strong understanding of operational environments, with the ability to manage change effectively and think strategically to solve problems.
- Leadership and team management: Proven experience supervising staff or contractors, with a focus on motivating teams and driving performance in a fast-paced setting.
- Communication, influence and safeguarding confidence: Excellent interpersonal and communication skills, with the ability to influence and lead teams to deliver results, and confidently manage complex HR and safeguarding issues.
- Organisational and IT proficiency: Skilled in managing multiple priorities, using IT systems and digital tools to enhance operational efficiency.
- Resilience and results-orientation: Adaptable, proactive, and outcome-focused, with a confident, decision-making approach and a drive for continuous improvement.
Why join us?
- Purpose-driven impact: Be part of a passionate, purpose-led team making a real difference in children’s lives.
- Dynamic and meaningful work: Enjoy the challenge and variety of a role where no two days are the same, and your leadership truly matters.
- Supportive culture: A flexible, inclusive working environment that values your wellbeing and expertise.
- Employee support: Access to Health Assured\’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: School Transport Manager, Education Transport Coordinator, Special Educational Needs (SEN) Transport Manager, Passenger Services Manager, Transport Operations Manager, Passenger Assistant Supervisor,SEN Transport Lead.
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Passenger Assistant Team Manager employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant Team Manager
✨Tip Number 1
Familiarise yourself with Hampshire's School Transport Service and its impact on students, especially those with special educational needs. Understanding the specific challenges and requirements of this role will help you demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the day-to-day responsibilities and expectations. This can provide you with valuable information that you can use to tailor your approach and show how you can add value to the team.
✨Tip Number 3
Highlight your leadership experience by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific strategies you've used to motivate staff and improve performance, as these are key aspects of the role.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you've effectively managed multiple priorities in previous roles. Use real-life scenarios to illustrate your ability to adapt and respond to changing demands, which is crucial for the Passenger Assistant Team Manager position.
We think you need these skills to ace Passenger Assistant Team Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Passenger Assistant Team Manager position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in leadership, team management, and operational environments. Use specific examples that demonstrate your ability to manage change and drive performance.
Showcase Communication Skills: Given the importance of communication in this role, provide examples of how you've successfully influenced teams or managed complex HR issues in the past. This will showcase your interpersonal skills and ability to lead effectively.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of the Hampshire School Transport Service. Highlight your commitment to safeguarding and service excellence, which are key aspects of the role.
How to prepare for a job interview at Hampshire County Council
✨Showcase Your Leadership Skills
As a Passenger Assistant Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on motivating staff and driving performance in challenging environments.
✨Understand the Importance of Safeguarding
Given the role's focus on vulnerable students, it's crucial to convey your understanding of safeguarding practices. Be ready to discuss your experience with complex HR issues and how you ensure the safety and wellbeing of those in your care.
✨Highlight Your Operational Acumen
The role requires strong operational and strategic skills. Prepare to discuss how you've managed change effectively in previous roles and provide examples of how you've used data to inform decision-making and improve service delivery.
✨Demonstrate Communication Skills
Excellent communication is key for this position. Be prepared to share instances where you've influenced stakeholders or resolved conflicts, showcasing your ability to lead teams and collaborate with various partners, including schools and families.
