Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise night reception, ensuring guest satisfaction and smooth operations.
- Company: Join TRIBE, a bold new hotel concept in London, blending modern design with unique style.
- Benefits: Enjoy competitive pay, growth opportunities, and a creative work environment.
- Why this job: Be part of a fun team that values authenticity and memorable guest experiences.
- Qualifications: A positive attitude is key; previous experience is a bonus but not essential.
- Other info: Opportunity to lead in a fast-growing international hospitality brand.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
We are looking for a Night Reception Supervisor to join our TRIBE as we launched our first TRIBE Hotel into the London market in August 2022.
Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.
We are looking for someone who’s curious, caring with a positive attitude. You will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.
Job Description
What you’ll do…
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Supervise the shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach the front desk team.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Cross Check all billing instructions are correctly updated.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Ensure Accor All members are recognised and points added to their accounts.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Takes responsibility in the absence of the Night Manager.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotels’ crisis and fire teams.
Qualifications
What We Are Looking For…
- It\’s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you\’d want to stop and chat to.
- Previous hotel (or similar) experience is great, but it\’s not a must-have for us – if you\’re eager to learn we can teach you what you need to know
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get stuff done
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
- You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
- You are a born optimist, who always put our guests, colleagues, and communities first.
- You are your authentic self.
- You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
Additional Information
What\’s In It For You…
- The opportunity to head up an exciting hospitality concept that is new to the London market.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences.
- A competitive package and plenty of opportunity for development.
We look forward to welcoming you to our TRIBE! #J-18808-Ljbffr
Hotel Night Reception Supervisor employer: Tribe
Contact Detail:
Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Reception Supervisor
✨Tip Number 1
Familiarise yourself with the TRIBE brand and its unique approach to hospitality. Understanding their ethos will help you align your responses during interviews and demonstrate your enthusiasm for being part of their team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted guests in previous roles. This will highlight your passion for hospitality and your ability to create memorable experiences.
✨Tip Number 3
Research common challenges faced in hotel reception roles and think about how you would handle them. Being able to discuss potential solutions will demonstrate your problem-solving skills and readiness for the position.
✨Tip Number 4
Network with current or former employees of TRIBE Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Hotel Night Reception Supervisor
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the TRIBE Hotel's unique culture and values. Highlight your alignment with their focus on authenticity, positivity, and a fun atmosphere in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or customer service. Emphasise any leadership roles or team management experience, as these are crucial for the Night Reception Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your eagerness to learn. Mention specific examples of how you've positively impacted guests or colleagues in previous roles.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've dealt with challenges in a previous job. This will demonstrate your ability to maintain a positive attitude and find solutions, which is essential for this role.
How to prepare for a job interview at Tribe
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for creating memorable guest experiences, whether it's through a great meal, a drink, or simply providing excellent service.
✨Demonstrate Your Problem-Solving Skills
As a Night Reception Supervisor, you'll face various challenges. Be prepared to discuss specific examples of how you've successfully resolved issues in the past, showcasing your ability to maintain a positive attitude even under pressure.
✨Highlight Your Team Management Experience
Since the role involves supervising and training a team, be ready to talk about your leadership style. Share instances where you've motivated a team, handled conflicts, or fostered a supportive work environment, emphasising your hands-on approach.
✨Familiarise Yourself with Micros Fidelio Opera
If you have experience with Micros Fidelio Opera, mention it during the interview. If not, show your eagerness to learn by researching the system beforehand and discussing how you adapt to new technologies quickly.
