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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to make an impact.
- Why this job: Be part of a mission-driven team that values customer connections and sustainability.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Part-time role with 20 hours per week, perfect for students or those seeking flexible work.
What To Expect
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
- Start date: Immediate
- Location: Winchester
- Duration: 12 Months
- Time type: Part Time (20 hours per week)
- Driving License 2+ years
What You\’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla\’s values.
What You\’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla\’s products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Previous experience providing excellent customer service.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- Driving license valid in the UK for 2+years
- A passion for Tesla\’s mission to accelerate the world\’s transition to sustainable energy.
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Customer Experience Specialist, Sales - Winchester (Part Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - Winchester (Part Time)
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of Tesla vehicles, solar panels, and energy storage solutions will help you engage customers more effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will help you build rapport and improve your ability to communicate clearly, which is essential for a Customer Experience Specialist.
✨Tip Number 3
Network with current or former Tesla employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on Tesla's latest news and developments. Being knowledgeable about recent product launches or company initiatives will demonstrate your passion for the brand and commitment to its mission during your interactions.
We think you need these skills to ace Customer Experience Specialist, Sales - Winchester (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Experience Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Tailored Cover Letter: In your cover letter, express your passion for Tesla's mission and how it resonates with you. Highlight specific experiences that showcase your interpersonal skills and ability to engage customers effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Tesla
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for Tesla's mission to accelerate the world's transition to sustainable energy. Share any personal experiences or insights that demonstrate your commitment to sustainability, as this aligns closely with the company's values.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you engaged with customers, addressed their needs, and resolved any issues, as this role heavily relies on building rapport and ensuring a positive experience.
✨Familiarise Yourself with Tesla Products
Take the time to learn about Tesla's products, including vehicles, solar panels, and energy storage solutions. Being knowledgeable will not only impress your interviewers but also enable you to communicate effectively with potential customers during the interview.
✨Prepare for Team Collaboration Questions
Since the role requires working closely with sales teams and other departments, be ready to discuss your experiences in team settings. Think of examples where you collaborated successfully to achieve common goals, as teamwork is essential for success in this position.
