At a Glance
- Tasks: Provide 2nd line IT support to over 10,000 users across the UK and Europe.
- Company: Join a well-established, award-winning global client with exciting growth and tech investment.
- Benefits: Enjoy a competitive salary of £30K, bonuses, pension, and free parking.
- Why this job: Be part of a dynamic team during a period of significant change and innovation.
- Qualifications: 2+ years in IT Service Desk or Desktop support; strong communication and problem-solving skills required.
- Other info: Remote and onsite support roles available; candidates from all backgrounds encouraged to apply.
The predicted salary is between 24000 - 42000 £ per year.
2nd Line IT Desktop Support 30K, Manchester
Client:
Ascent People
Location:
Manchester, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
d9b525917003
Job Views:
6
Posted:
16.07.2025
Expiry Date:
30.08.2025
Job Description:
Description
2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, O365, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune – Basingstoke – 30K + Bonus + Training
ROLE: An exciting opportunity has arisen for a 2nd Line Desktop IT Support to join the IT team at a time of significant and exciting change. This is a well-established, award-winning Global client, new sites opening, and now a multi-million-pound technology investment. They have an impressive history and a more exciting future.
The purpose of this role is to provide second-level support to internal customers, 10K+, within the UK/Europe. UOu will not be answering calls but providing a remote and onsite desktop support service using the incident management and request fulfillment processes, in line with Service Desk objectives and escalating to the 3rd line team when required.
Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support – cross training into cloud tech on offer
Key Accountabilities
* Act as a point of contact for 2nd line IT & Software issues and queries
* Escalate unresolved calls to L3 and infrastructure support team
* Maintaining an Asset Database and tracking changes
* Take ownership of user problems and follow up on the status, communicating progress in a timely manner
* Publishing support documentation to assist staff with requests for information
* Report to Team Lead on any issue that could significantly impact the business
Candidate Profile
* 2 years + IT Service Desk / Desktop / EUC (or equivalent competency level)
* You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
* Excellent communication skills and telephone manner
* Excellent organisational & problem-solving ability
* A strong sense of urgency and the ability to multi-task effectively
* Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding
SALARY: 30K pending experience, Bonus, Pension, free parking. Commutable from Basingstoke, Reading, and Guildford.
Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. This client does not provide sponsorship.
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Created on 16/07/2025 by TN United Kingdom
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2nd Line IT Desktop Support 30K employer: Ascent People
Contact Detail:
Ascent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Desktop Support 30K
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, O365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for potential technical questions by practising common troubleshooting scenarios related to desktop support. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since this role involves providing support to over 10,000 internal customers, emphasising your ability to communicate effectively and handle user issues will be crucial.
We think you need these skills to ace 2nd Line IT Desktop Support 30K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10, O365, and Active Directory. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully handled IT issues in the past.
Highlight Technical Skills: Clearly list your technical skills related to the job, such as experience with SQL Server, SCCM, and cloud technologies. This will help the employer see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ascent People
✨Know Your Technical Stuff
Make sure you're well-versed in the key technologies mentioned in the job description, such as Windows 10, O365, and Active Directory. Brush up on your knowledge of SQL and SCCM/InTune, as these will likely come up during technical questions.
✨Demonstrate Customer Service Skills
Since this role involves providing support to over 10,000 internal customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues and maintained a positive attitude.
✨Show Your Problem-Solving Ability
Prepare to discuss how you approach problem-solving. Think of scenarios where you've had to troubleshoot complex issues and how you escalated them when necessary. This will demonstrate your ability to take ownership of user problems.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or the company's future technology investments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.