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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a community-focused bank dedicated to providing money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Only applicants from the Isle of Wight will be considered.
The predicted salary is between 21000 - 26000 £ per year.
TSB Bank Portsmouth, England, United Kingdom
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TSB Bank Portsmouth, England, United Kingdom
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TSB
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Function: Branch Banking
Location: Newport, Isle of Wight
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Function: Branch Banking
Location: Newport, Isle of Wight
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Only applications from candidates residing on the Isle of Wight will be considered.
What We Offer In Return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Newport (IOW) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Newport (IOW)
✨Tip Number 1
Familiarise yourself with TSB's values and mission, especially their focus on 'Money Confidence'. This will help you align your responses during interviews and demonstrate your understanding of their customer-centric approach.
✨Tip Number 2
Practice your communication skills, particularly in how you explain banking products and services. Being able to convey complex information simply and clearly is crucial for a Customer Service Consultant role.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples from your past experiences where you've successfully engaged with customers. Highlighting your interpersonal skills can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you would handle various customer scenarios, especially those that require problem-solving. Demonstrating your proactive approach to customer service will resonate well with the hiring team.
We think you need these skills to ace Customer Service Consultant - Newport (IOW)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB Bank is looking for in a Customer Service Consultant. Focus on the key responsibilities and required skills, such as providing exceptional customer service and being a strong team player.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles and your ability to build relationships with customers, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of TSB's mission to provide money confidence. Use specific examples from your past experiences to demonstrate how you can contribute to their goals.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Service Consultant.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. TSB values candidates who are genuinely passionate about helping customers build their money confidence, so share any relevant experiences that highlight your commitment to customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. TSB is looking for someone who can effectively address customer needs and provide solutions, so be ready to discuss specific situations where you went above and beyond.
✨Embrace Digital Banking
Since the role involves educating customers on digital banking options, be prepared to discuss your own experience with online banking and mobile apps. Show that you are comfortable with technology and can help others navigate these tools confidently.
✨Be a Team Player
TSB values collaboration, so highlight your ability to work well within a team. Share examples of how you've contributed to team success in previous roles, and emphasise your willingness to support colleagues in achieving overall customer satisfaction.
