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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a community-focused bank dedicated to providing money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Only applicants from the Isle of Wight will be considered.
The predicted salary is between 21000 - 26000 £ per year.
TSB Bank is seeking a Customer Service Consultant (Money Confidence Expert) for a 12-month fixed-term contract in Newport, Isle of Wight.
The role involves helping personal and business customers build confidence in using different banking channels, responding to customer enquiries, and proactively educating them about products and services.
Key Responsibilities:
- Provide exceptional customer service in person, through video calls, and over the phone.
- Help answer questions and sort out problems.
- Develop a comprehensive set of skills to educate and assist customers in digitally self-serving using online banking and mobile apps.
Requirements:
- Be great with people and have a flair for understanding customer needs.
- Ability to work collaboratively as a strong team player.
- Embrace digital technologies and develop skills to assist customers in self-serving.
What We Offer:
- Base salary of £24,000 plus an excellent benefits package, including a cash allowance of £2,160.
- Variable Pay Award based on company performance.
- Fantastic company pension with TSB contributing up to 13%.
- 25 days holidays (plus bank holidays) and private healthcare.
This role is an excellent opportunity for someone passionate about customer experience to join a team that makes a real difference in the community.
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Customer Service Consultant Newport (IOW) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant Newport (IOW)
✨Tip Number 1
Familiarise yourself with TSB's values and mission, especially their focus on 'Money Confidence'. This will help you align your responses during interviews and demonstrate your understanding of their customer-centric approach.
✨Tip Number 2
Practice your communication skills, particularly in how you explain banking products and services. Being able to convey complex information simply and clearly is crucial for a Customer Service Consultant role.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples from your past experiences where you've successfully engaged with customers. Highlighting your interpersonal skills can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you would handle various customer scenarios, especially those that require problem-solving. Demonstrating your proactive approach to customer service will resonate well with the hiring team.
We think you need these skills to ace Customer Service Consultant Newport (IOW)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB Bank is looking for in a Customer Service Consultant. Focus on the key responsibilities and required skills, such as providing exceptional customer service and being a strong team player.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles and your ability to build relationships with customers, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of TSB's mission to provide money confidence. Use specific examples from your past experiences to demonstrate how you can contribute to their goals.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Service Consultant.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. TSB values candidates who are genuinely passionate about helping customers build their money confidence, so share any relevant experiences that highlight your commitment to customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. TSB is looking for someone who can effectively address customer needs and provide solutions, so be ready to discuss specific situations where you went above and beyond.
✨Embrace Digital Banking
Since the role involves educating customers on digital banking options, be prepared to discuss your own experience with online banking and mobile apps. Show that you are comfortable with technology and can help others navigate these tools confidently.
✨Be a Team Player
TSB values collaboration, so highlight your ability to work well within a team. Share examples of how you've contributed to team success in previous roles, and emphasise your willingness to support colleagues in achieving overall customer satisfaction.
