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- Tasks: Assist in delivering homelessness prevention and housing advice services while providing excellent customer service.
- Company: Join Calderdale Council, dedicated to tackling climate change and promoting diversity.
- Benefits: Study towards a Level 3 qualification and gain hands-on experience in a supportive environment.
- Why this job: Make a real impact by helping vulnerable residents and developing valuable skills in a dynamic team.
- Qualifications: Strong communication skills and a customer-focused attitude are essential; IT familiarity is a plus.
- Other info: We encourage applications from diverse backgrounds and offer digital interview methods.
Post Ref: CC500
Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered.
If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300
Study towards a Level 3 Housing & Property Management qualification
This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services
You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council’s Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents.
The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation.
The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 29th July 2025
Interview Dates: 5th/6th August 2025
We may utilise digital interview methods.
As part of our Vision (
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian & Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
Post Ref: CC500
Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered.
If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300
Study towards a Level 3 Housing & Property Management qualification
This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services
You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council’s Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents.
The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation.
The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 29th July 2025
Interview Dates: 5th/6th August 2025
We may utilise digital interview methods.
As part of our Vision (
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian & Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub. #J-18808-Ljbffr
Apprentice Housing Assistant - Homelessness Services employer: Calderdale Council
Contact Detail:
Calderdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Housing Assistant - Homelessness Services
✨Tip Number 1
Familiarise yourself with the local homelessness services and housing policies in Calderdale. Understanding the specific challenges faced by residents can help you demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your customer service skills by volunteering or working in roles that require direct interaction with the public. This experience will be invaluable when managing a busy reception area and assisting clients.
✨Tip Number 3
Network with professionals in the housing sector, especially those involved in homelessness prevention. Attend local events or join relevant online forums to build connections and gain insights into the field.
✨Tip Number 4
Prepare for potential digital interviews by familiarising yourself with common interview questions related to housing support and customer service. Practising your responses can help you feel more confident and articulate during the actual interview.
We think you need these skills to ace Apprentice Housing Assistant - Homelessness Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Apprentice Housing Assistant position. Highlight key phrases that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your customer service experience, organisational skills, and any relevant IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to preventing homelessness. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Calderdale Council
✨Research the Organisation
Before your interview, take some time to learn about the organisation's mission, values, and recent initiatives. Understanding their commitment to diversity and inclusion, as well as their approach to homelessness services, will help you align your answers with their goals.
✨Demonstrate Customer Service Skills
Since the role involves a high level of customer service, prepare examples from your past experiences where you successfully assisted clients or resolved issues. Highlight your communication skills and ability to handle challenging situations with empathy.
✨Showcase Organisational Skills
The job requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment like a reception area. Consider sharing specific strategies or tools you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations related to housing support. Think about potential challenges you might face in the role and how you would address them, demonstrating your proactive approach.
