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For Companies At a Glance
- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in stylish apparel and accessories.
- Benefits: Enjoy flexible schedules, competitive pay, and a generous merchandise discount.
- Why this job: Be part of a vibrant team that values diversity and personal growth.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Expect to work at least 16 hours weekly, including weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
- Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
What it Takes
- Education: High School Diploma/ G.E.D. equivalent preferred
- Retail Experience: At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience: No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi‑Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
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Hollister Co. - Key Lead, Trafford employer: Abercrombie and Fitch Co.
Contact Detail:
Abercrombie and Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Key Lead, Trafford
✨Tip Number 1
Familiarise yourself with Hollister's brand values and customer experience approach. Understanding their commitment to quality and comfort will help you align your responses during interviews.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. This will demonstrate your ability to fulfil the Key Lead responsibilities effectively.
✨Tip Number 3
Network with current or former employees of Abercrombie & Fitch Co. to gain insights into the company culture and expectations for the Key Lead role. This insider knowledge can give you an edge in your application.
✨Tip Number 4
Be prepared to discuss your adaptability and stress tolerance during the interview. Highlighting your ability to manage a busy retail environment will resonate well with the hiring team.
We think you need these skills to ace Hollister Co. - Key Lead, Trafford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position at Hollister Co. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any retail experience you have, especially in supervisory roles or customer service. Use specific examples to demonstrate your skills in team leadership and customer engagement.
Showcase Your Skills: Make sure to mention key skills that align with the job requirements, such as communication, adaptability, and a strong work ethic. Provide examples of how you've successfully used these skills in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Abercrombie & Fitch Co. and how you can contribute to their mission of providing quality customer experiences.
How to prepare for a job interview at Abercrombie and Fitch Co.
✨Show Your Customer Focus
As a Key Lead, your ability to ensure a quality in-store experience is crucial. Be prepared to discuss specific examples of how you've enhanced customer satisfaction in previous roles. Highlight your understanding of customer needs and how you can apply that at Hollister.
✨Demonstrate Leadership Skills
Even though supervisory experience isn't required, showcasing your leadership potential is key. Talk about times when you've taken initiative or led a team project, emphasising your ability to guide and motivate others.
✨Know the Brand Inside Out
Familiarise yourself with Hollister's products, values, and target audience. Being able to discuss the brand's identity and how it aligns with your personal style will show your genuine interest and fit for the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to think on your feet or manage multiple tasks, and be ready to explain how you handled those situations effectively.
