Lead Business Relationship Manager

Lead Business Relationship Manager

North East Full-Time 52000 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead strategic engagement and align stakeholder needs with innovative digital payment solutions.
  • Company: Join DWP Digital, the UK's largest government department, making a significant impact on 22 million citizens.
  • Benefits: Enjoy hybrid working, generous holidays, a strong pension, and a vibrant workplace culture.
  • Why this job: Be part of a team that drives change and innovation in digital payments while promoting diversity and inclusion.
  • Qualifications: Experience in business relationship management and service frameworks like ITIL is preferred but not essential.
  • Other info: Opportunities for professional development and certifications are available.

The predicted salary is between 52000 - 72000 £ per year.

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Join to apply for the Lead Business Relationship Manager role at Graphics Unlimited (Vic) Pty Ltd

DWP. Digital with Purpose.

We are looking for a Business Relationship Manager to Lead Digital Payment Services in DWP Digital.

DWP. Digital with Purpose.

We are looking for a Business Relationship Manager to Lead Digital Payment Services in DWP Digital.

DWP is the UK\’s largest government department. We are the biggest payer in the UK, serving 22m citizens and making circa £281bn in payments annually, generating 1/3 of the UK\’s BACS traffic.

The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.

You and your role

As Lead Business Relationship Manager, you will drive strategic engagement across DWP Digital, aligning stakeholder needs with innovative digital payment solutions.

Acting as the key interface between Digital Payment Services, DWP Finance, and external partners, you will influence product strategy and commercial decisions to maximise value and impact.

You will lead our team, managing internal and external demand pipelines, ensuring delivery is prioritised, funded, and aligned with departmental goals.

While not essential, having the following in place at the start of the role would be beneficial:

  • ITIL 4 Foundation certification
  • ITIL BRM certification

You\’ll be given opportunity to get these certifications if you don\’t have them already.

What skills, knowledge and experience will you need? How will this be assessed?

The application process for these roles includes both a technical statement and a personal statement.

This is your opportunity to showcase clear examples and evidence of how you meet the following:

Technical Statement

  • In depth expertise in understanding organisational goals and challenges. Can align research activities across teams to inform policy and proposition.

An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.

Personal Statement

  • Proven track record in determining the strategic vision and direction. Positively influences key senior stakeholders.
  • Comprehensive background in communicating with others in a clear, honest and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand.
  • Robust professional history of inspiring and motivating teams to be fully engaged in their work and dedicated to their role. Promote diversity, inclusion and equality of opportunity, respecting differences and external experience.
  • Extensive experience of a service management framework (e.g. ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services.
  • Extensive experience in building and developing effective working relationship with senior business managers and IT Services that bring IT and business working as one team.
  • Significant experience of the payments and accounting industry landscape, including emerging trends, and their potential impact on business operations.

Details. Wages. Perks.

Location: You\’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model – you\’ll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of £72,664.

Pension: You\’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,050 per year.

Holidays: A generous leave package starting at 26 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You\’ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

  • An award-winning environment and culture: Employer of the Year 2023(Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
  • Flexible working including flexible hours and flex-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with \’I Can Be Me in DWP\’
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it\’s even easier for you to get to work and start making a difference
  • Sports and social activities
  • Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

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Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management

  • Industries

    Strategic Management Services

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Lead Business Relationship Manager employer: Graphics Unlimited (Vic) Pty Ltd

At DWP Digital, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. With a strong focus on employee growth, we provide extensive professional development opportunities, including coaching and mentoring, alongside a generous benefits package that includes a civil service pension and flexible working arrangements. Join us in one of our vibrant digital hubs across the UK, where you can bring your authentic self to work and make a meaningful impact on millions of citizens.
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Contact Detail:

Graphics Unlimited (Vic) Pty Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Lead Business Relationship Manager

✨Tip Number 1

Familiarise yourself with DWP Digital's mission and values. Understanding their focus on digital payment services will help you align your experience and ideas with their goals during discussions.

✨Tip Number 2

Network with current or former employees of DWP Digital. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.

✨Tip Number 3

Stay updated on the latest trends in digital payments and service management frameworks like ITIL. Being knowledgeable about these topics will allow you to speak confidently about how you can contribute to DWP Digital's objectives.

✨Tip Number 4

Prepare to discuss specific examples of how you've influenced stakeholders and driven strategic initiatives in previous roles. This will demonstrate your capability to fulfil the responsibilities of a Lead Business Relationship Manager effectively.

We think you need these skills to ace Lead Business Relationship Manager

Strategic Visioning
Stakeholder Engagement
Business Relationship Management
Service Management Frameworks (e.g. ITIL)
Team Leadership
Communication Skills
Problem-Solving Skills
Understanding of Digital Payment Solutions
Commercial Acumen
Change Management
Negotiation Skills
Analytical Skills
Adaptability
Knowledge of Payments and Accounting Industry Trends

Some tips for your application 🫡

Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Lead Business Relationship Manager position. Tailor your application to highlight how your skills and experiences align with the job description.

Craft a Strong Technical Statement: In your technical statement, provide clear examples of your expertise in aligning organisational goals with digital payment solutions. Use specific metrics or outcomes from previous roles to demonstrate your impact.

Personal Statement Focus: Your personal statement should reflect your ability to influence senior stakeholders and communicate effectively. Share anecdotes that showcase your leadership style and how you've motivated teams in the past.

Proofread and Edit: Once you've drafted your application, take the time to proofread and edit it thoroughly. Look for clarity, grammar, and spelling errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd

✨Understand the Role and Responsibilities

Before the interview, make sure you thoroughly understand the role of a Lead Business Relationship Manager. Familiarise yourself with DWP Digital's objectives and how this position aligns with their goals. This will help you articulate how your skills and experiences can contribute to their mission.

✨Prepare Your Technical and Personal Statements

Since the application process includes both a technical and personal statement, prepare clear examples that demonstrate your expertise in business relationship management and your ability to influence stakeholders. Highlight your experience in aligning organisational goals with digital payment solutions.

✨Showcase Your Leadership Skills

As a Lead Business Relationship Manager, you'll be expected to inspire and motivate teams. Be ready to discuss specific instances where you've successfully led a team or project, focusing on how you promoted engagement and collaboration among team members.

✨Demonstrate Your Knowledge of the Payments Industry

Given the significance of the payments and accounting landscape in this role, brush up on current trends and challenges in the industry. Be prepared to discuss how these trends could impact DWP Digital and how you can leverage them to drive strategic engagement.

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