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For Companies At a Glance
- Tasks: Coordinate air and ocean freight, manage shipments, and ensure excellent customer service.
- Company: Join CEVA, a leading logistics provider with a focus on growth and recognition.
- Benefits: Enjoy competitive leave, pension, life assurance, and discounts on various brands.
- Why this job: Be part of a dynamic team in the oil and gas sector, solving real-world challenges.
- Qualifications: Experience in freight forwarding, strong communication skills, and proficiency in IT systems required.
- Other info: Opportunity for personal and professional growth within a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
YOUR ROLE
Our amazing Project Logistics team based in Altens, Aberdeenshire have an exciting opportunity for a dynamic and customer-focused Freight Forwarding Coordinator where you will support our customers with their specialist import and export transportation needs via air and ocean freight.
This pivotal role will be Monday to Friday, based in our Altens office where you will work alongside an experienced team of freight forwarding professionals.
WHAT ARE YOU GOING TO DO?
Reporting on our Project Logistics Operations Manager you will manage end-to-end multi-modal transport coordination ensuring seamless operational and customer service excellence.
Working within a diverse team you will prepare shipping documentation, track shipment progress and ensure clients are updated on service delivery and unexpected delays. You will liaise regularly with suppliers and vendors to ensure the timely delivery of goods and services, building strong working relationships to enable better ways of working.
Acting as the first point of contact for customer queries and handling complaints you will have a natural problem-solving and customer service mindset capable of recommending appropriate solutions in a professional manner. You will also ensure accurate and detailed data entry into our systems, to enable appropriate invoices and billing to clients.
WHAT ARE WE LOOKING FOR?
Our ideal candidate will have proven air or ocean freight experience already working in a multi-modal or freight forwarding environment. You will be a strong communicator with the ability to form relationships internally and externally, possess excellent customer service skills, be a logical thinker and natural problem solver who can prioritise their own workload with efficiency and accuracy.
You will also have excellent IT skills capable of utilising specialist freight systems (CargoWise) and MS packages such as Outlook and Excel.
This unique team provides support to our clients who have out-of-gauge transportation requests within the oil and gas industry. Therefore, if you have experience of working in an out-of-gauge, heavy haulage or within the oil and gas industry in a freight forwarding role then this could be the perfect position for you.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
Freight Coordinator employer: CEVA Logistics
Contact Detail:
CEVA Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Coordinator
✨Tip Number 1
Familiarise yourself with the specific freight systems mentioned in the job description, particularly CargoWise. Having hands-on experience or knowledge of this software can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the freight forwarding and logistics industry, especially those who have experience in out-of-gauge transportation. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills during the interview. Think of specific examples where you've successfully handled customer complaints or unexpected delays, as this role requires a strong customer service mindset.
✨Tip Number 4
Research CEVA's operations and values, particularly their focus on the oil and gas industry. Understanding their business model and how your experience aligns with their needs will help you articulate why you're the right fit for the team.
We think you need these skills to ace Freight Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding, particularly in air and ocean freight. Emphasise any roles where you've managed multi-modal transport coordination or worked within the oil and gas industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully handled customer queries or complaints in previous roles.
Highlight IT Proficiency: Since the role requires excellent IT skills, ensure you mention your experience with specialist freight systems like CargoWise and MS Office packages, especially Excel. Provide examples of how you've used these tools effectively in past positions.
Showcase Communication Skills: In your application, demonstrate your strong communication skills by providing examples of how you've built relationships with suppliers and vendors. This will show your ability to work collaboratively within a team and manage client expectations.
How to prepare for a job interview at CEVA Logistics
✨Know Your Freight Basics
Make sure you brush up on your knowledge of air and ocean freight processes. Understanding the terminology and procedures will help you answer questions confidently and demonstrate your expertise in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlighting your problem-solving mindset will show that you're capable of managing challenges effectively.
✨Familiarise Yourself with CargoWise
If you have experience with CargoWise or similar freight systems, be ready to discuss it. If not, do some research to understand its functionalities, as this knowledge could set you apart from other candidates.
✨Emphasise Teamwork and Communication
Since the role involves working within a diverse team, be prepared to talk about your experiences collaborating with others. Highlight your communication skills and how you've built strong relationships with colleagues and clients.
