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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring high quality and consistency.
- Company: BJSS is a forward-thinking tech consultancy focused on managed services.
- Benefits: Enjoy flexible benefits, health support, life assurance, and hybrid working options.
- Why this job: Join a dynamic team, inspire others, and contribute to impactful service solutions.
- Qualifications: Experience in ITIL processes, service design, and strong interpersonal skills required.
- Other info: Participate in social events and diversity initiatives while growing your career.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:
Thought Leadership
Objectives
To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
People Management
Provide support and mentoring to those who join the Service Design and Transition function.
Raising awareness of BJSS (Managed Services)
Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.
Collective Management Responsibilities
About You
We’d love to hear from you if:
Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.
Experience
Some of the Perks
Service Design and Transition Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL service processes and the specific tools mentioned in the job description. Being able to discuss your experience with these frameworks and tools during interviews will demonstrate your expertise and alignment with the role.
✨Tip Number 2
Network with professionals in the service design and transition field, especially those who have worked at BJSS or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to showcase your leadership and mentoring skills. Think of specific examples where you've successfully guided teams or improved processes, as these qualities are highly valued for this position.
✨Tip Number 4
Stay updated on the latest trends in service design and transition. Being knowledgeable about current best practices and innovations will not only help you in interviews but also show your commitment to continuous improvement, a key trait they are looking for.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL service processes, service design, and transition. Use specific examples that demonstrate your ability to lead teams and manage service operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in thought leadership and mentoring.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. For instance, describe how you improved service delivery or implemented new service structures that enhanced client satisfaction.
Prepare for Interviews: Anticipate questions related to service design and transition management. Be ready to discuss your approach to mentoring team members and how you handle challenges in service management.
How to prepare for a job interview at BJSS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Design and Transition Manager. Familiarise yourself with ITIL service processes and be ready to discuss how your experience aligns with the job description.
✨Showcase Your Leadership Skills
Since the role involves mentoring and guiding team members, prepare examples that demonstrate your leadership style. Think about times when you've inspired or motivated a team, and be ready to share these stories.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare to discuss how you would handle specific challenges related to service design and transition, including creating acceptance criteria and managing timelines.
✨Highlight Your Communication Skills
Strong presentation and interpersonal skills are crucial for this role. Be prepared to discuss how you've effectively communicated complex ideas in the past, whether through written reports or verbal presentations, and how you engage with stakeholders.
