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- Tasks: Support student accommodation and ensure a smooth residential experience.
- Company: WCG is dedicated to enhancing student welfare and providing quality education.
- Benefits: Enjoy a full-time role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on students' lives while working in a vibrant college environment.
- Qualifications: No specific qualifications required; just a passion for helping others and good organisational skills.
- Other info: Ideal for high school and college students looking for entry-level experience.
The predicted salary is between 21600 - 36000 £ per year.
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Join to apply for the Residential Coordinator role at WCG
Residential Services Manager & Designated Safeguarding Lead @ WCG | Passionate about student welfare.
The Residential Services Coordinator plays a key role in supporting the Residential Services
Managers in maintaining and further developing accommodation and housing services for students
and visitors at Moreton Morrell and Royal Leamington Spa Colleges. This role will involve liaising with
the Residential Services team, as well as working alongside officers at both college sites to meet the
residential needs of students, apprentices, and summer guests. The role also includes providing
administrative support and utilising technology to streamline processes and enhance service
KEY RESPONSIBILITIES
1. Accommodation Management
- Act as the main point of contact for issuing and collecting residential documents for students,apprentices, and summer guests.
- Oversee the allocation of room keys, ensuring all paperwork and administrative processes are completed efficiently, using the TCAS system or equivalent.
- Assist with the allocation of rooms in line with College policy, liaising with the domestic team for coordination.
- Maintain accurate and up-to-date records of all accommodation and letting agreements, ensuring compliance with College policies and regulations.
- 2. Accommodation Evaluation and Maintenance Regularly visit and evaluate accommodation, ensuring all accommodation complies with College guidelines, including health and safety regulations.
- Assist with conducting end-of-year maintenance checks, ensuring rooms are ready for new occupants or summer lettings.
- Collaborate with the Estates team to report maintenance issues and ensure timely resolutions.
3.Support for International and Underage Students,Support home stays department and the International Department when needed by supporting the receiving and accommodating overseas students, ensuring proper key distribution and accommodation arrangements.
- Assist with organising induction and pastoral support for students under the age of 18, adhering to
National Minimum Care Standards.
- Develop and maintain strong links with homestay providers to promote cultural understanding and
ensure a quality experience for students.
4. Administrative Duties
- Assist with raising invoices, monitoring fee payments, and processing damage charges in line with
College policies.
- Use technology to maintain and update databases for accommodation management, ensuring
smooth operations and efficient record keeping.
- Provide general administrative support for the Residential Services Managers and cover the
Residential Services Office as required.
- To assist with open events as and when required, this will help with the promotion of residential
within the college.
5. Customer Service & Safeguarding
- Ensure a positive customer experience by handling enquiries efficiently and responding to
concerns in a proactive manner.
- Safeguard the welfare of children and vulnerable adults, in compliance with the College\’s
safeguarding policies and the HASAW Act.
6. Health & Safety
- To ensure a safe working environment for colleagues, students, and visitors in line with the
HASAW Act and the College Health and Safety Policy.
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Residential Coordinator employer: WCG
Contact Detail:
WCG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Coordinator
✨Tip Number 1
Familiarise yourself with the TCAS system or similar accommodation management software. Understanding how to navigate these systems will not only help you in the role but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled inquiries or resolved issues in previous roles. This will highlight your ability to ensure a positive experience for students and guests.
✨Tip Number 3
Research the safeguarding policies and health and safety regulations relevant to the role. Being knowledgeable about these areas will show your commitment to student welfare and compliance with college standards.
✨Tip Number 4
Network with current or former employees of WCG if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Residential Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Residential Coordinator position. Tailor your application to highlight relevant experiences that align with these responsibilities.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your previous experience in accommodation management, administrative duties, or customer service. Use specific examples to demonstrate how your skills can benefit the Residential Services team.
Showcase Your Skills: Emphasise any skills related to technology use for administrative tasks, as well as your ability to work with diverse groups, including international students. Mention any experience you have with safeguarding policies or health and safety regulations.
Craft a Strong Cover Letter: In your cover letter, express your passion for student welfare and your commitment to providing excellent service. Make sure to explain why you want to work at WCG specifically and how you can contribute to their residential services.
How to prepare for a job interview at WCG
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Residential Coordinator. Be prepared to discuss how your skills and experiences align with these responsibilities, especially in areas like accommodation management and customer service.
✨Showcase Your Administrative Skills
Since the role involves significant administrative duties, be ready to highlight your organisational skills and experience with technology. Discuss any relevant software you've used for record-keeping or managing databases, as this will demonstrate your ability to streamline processes.
✨Emphasise Customer Service Experience
Customer service is crucial in this role. Prepare examples of how you've handled enquiries or resolved issues in previous positions. This will show that you can ensure a positive experience for students and visitors, which is a key aspect of the job.
✨Demonstrate Your Commitment to Safeguarding
Given the importance of safeguarding in this position, be ready to discuss your understanding of safeguarding policies and your commitment to ensuring the welfare of students, particularly those underage. Share any relevant experiences that showcase your dedication to this area.
