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- Tasks: Engage with customers, sell refreshments, and ensure a pleasant journey on weekends.
- Company: GWR is a leading railway operator, transforming travel experiences across the UK.
- Benefits: Enjoy free rail travel, a health care plan, and discounts while working in a supportive team.
- Why this job: Perfect for those with weekday commitments, offering a dynamic role with diverse interactions.
- Qualifications: Customer service experience, excellent communication skills, and a friendly personality are essential.
- Other info: Training is full-time for two weeks; must live within 45-60 minutes of Plymouth station.
The predicted salary is between 12739 - 16665 £ per year.
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 280 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train journeys, empowering our team of over 7,000 diverse people give our customers an amazing experience and make rail the best way to travel.
Join us as a Weekend Customer Hostto be part of this exciting transformation, enhancing the service for customers travelling with us on Saturdays and Sundays. A great opportunity for those with weekday commitments, you\’ll work onboard our trains providing customers with an at-seat service, a warm welcome and an outstanding experience.
What are the responsibilities?
- To engage with customers and sell refreshments for their journey.
- To offer a complimentary trolley service for customers travelling in first class.
- To be an ambassador for GWR.
- To provide the safest possible journey for everyone.
- To maintain a clean and pleasant environment.
What do I need?
- Customer service experience within a sales background
- Excellent communication skills
- The ability to work both alone and as part of a team
- To enjoy being around people and building rapport
- A happy personality!
If you are passionate about delivering outstanding customer service, can work a selection of shifts on Saturday and Sunday every weekend and enjoy working in a proactive role where no two days are the same, we would love to hear from you!
What is the reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company health care plan, discounted shopping and much, much more.
Starting salary will be £12,739, rising to £16,6650 after your probation.
What else do I need to know?
Hours are an average of 17.5 hours per week, working on Saturday and Sunday only, every weekend.
- 13 days annual leave a year
- Please note that training for this position will be two weeks full time, Monday – Friday in Swindon
- You must live within 45 – 60 minutes travelling time of Plymouth station.
- This is being advertised to create a talent pool for expected vacancies.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/ #J-18808-Ljbffr
Weekend Customer Host employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Host
✨Tip Number 1
Familiarise yourself with GWR's values and mission. Understanding their commitment to customer service and inclusivity will help you align your approach during the interview, showcasing how you can contribute to their vision.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of specific situations where you've successfully engaged with customers or resolved issues, as this will highlight your suitability for the Weekend Customer Host role.
✨Tip Number 3
Research the routes and services offered by GWR. Being knowledgeable about the areas they serve and the types of customers they cater to will show your enthusiasm for the role and your readiness to engage with passengers.
✨Tip Number 4
Practice your communication skills. Since you'll be interacting with a diverse range of customers, being able to convey information clearly and warmly is essential. Consider role-playing scenarios with friends or family to build confidence.
We think you need these skills to ace Weekend Customer Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Weekend Customer Host position. Tailor your application to highlight relevant customer service experience and sales background.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to engage with people. Use specific examples from your past experiences to demonstrate how you can enhance the customer experience on trains.
Highlight Relevant Skills: Make sure to emphasise your excellent communication skills and ability to work both independently and as part of a team. Mention any previous roles where you built rapport with customers or worked in a fast-paced environment.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Great Western Railway
✨Show Your Customer Service Skills
Since the role of a Weekend Customer Host revolves around providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully engaged with customers and resolved any issues they faced.
✨Demonstrate Your Communication Abilities
Excellent communication is key for this position. During the interview, practice clear and confident speech. You might also want to prepare to discuss how you would approach engaging with customers onboard, ensuring they feel welcomed and valued.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to discuss times when you've successfully collaborated with others, as well as instances where you took initiative on your own. This will show that you can adapt to different working styles.
✨Express Your Passion for the Role
Let your enthusiasm for the position shine through. Talk about why you want to be a Weekend Customer Host and how you align with GWR's vision of transforming train journeys. A positive attitude and genuine interest can make a lasting impression.
