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- Tasks: Be the go-to person for customer queries and support in ICT.
- Company: Join Regenda Group, a dynamic organisation focused on creating opportunities and regenerating communities.
- Benefits: Enjoy flexible working, 27 days annual leave, and a £250 learning allowance.
- Why this job: Kickstart your career in a supportive environment with great team culture and impactful work.
- Qualifications: GCSE standard education and a passion for IT and customer service required.
- Other info: This is an 18-month fixed-term role based in Liverpool with remote work options.
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ICT & Customer Support Apprentice, Liverpool
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Client:
Location:
Liverpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7dde169c9dd7
Job Views:
3
Posted:
16.07.2025
Expiry Date:
30.08.2025
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Job Description:
- Annual salary of £13,741
- Fixed term role (18 months)
- Full-time (35 hours)
- Liverpool city centre office base (Mon- Thurs), home working (Fridays)
Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.
Proposed Interview Date: W/C 4th August 2025
The role
We have a fantastic opportunity for somebody passionate about ICT and Customer Service looking for a kickstart in their career.
The IT Apprentice role involves being the first point of contact for customers providing excellent customer service through various channels and maintaining detailed records of faults and queries. It also includes collaborating within the ICT Team to manage incidents and maintain the groups Asset Register.
The role will include all aspects of ICT asset management including setting up end user equipment and administering a good helpdesk service.
You will be based in Liverpool City Centre 4 days per week, with 1 day from home for coursework.
The right fit
- You will be educated to GCSE standard.
- You’ll have a passion for IT and customer service.
- You must be enthusiastic and willing to learn.
- Excellent written and verbal communication and interpersonal skills.
- You have knowledge and an understanding of information security and data protection.
- You’re a team player and can remain calm in challenging situations.
Who we are
We regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point, but we are a dynamic group of organisations doing very different things. We work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction, Redwing, Ecogee, Petrus, The Learning Foundry, Positive Footprints, Centre 56 and the National Communities Resource Centre.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
Our Talent Acquisition team will review your application and will be in touch shortly.
What we offer
The Regenda Group really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering
- Up to 9% Employers Contribution to the Pension Scheme (match funded) .
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
\”We regenerate places and create opportunities for people\”
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the \’Apply now\’ button.
Created on 16/07/2025 by TN United Kingdom
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ICT & Customer Support Apprentice employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT & Customer Support Apprentice
✨Tip Number 1
Familiarise yourself with the Regenda Group and its various subsidiaries. Understanding their mission and values will help you align your answers during the interview, showcasing your enthusiasm for the role and the organisation.
✨Tip Number 2
Brush up on your ICT knowledge, especially in areas related to customer support and asset management. Being able to discuss specific technologies or tools relevant to the role can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've demonstrated excellent customer service in the past. Whether through work experience, volunteering, or even personal projects, having concrete examples will help illustrate your skills during the interview.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires clear communication with customers and team members, being articulate and confident in your responses will leave a positive impression.
We think you need these skills to ace ICT & Customer Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for ICT and customer service. Include any relevant experience, skills, or projects that demonstrate your enthusiasm and ability to learn.
Craft a Compelling Cover Letter: Write a short covering letter that explains why you would be a good fit for the role. Mention specific skills like communication and teamwork, and relate them to the job description.
Showcase Relevant Skills: Emphasise your understanding of information security and data protection in your application. This is crucial for the role and will show that you are well-prepared.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Regenda Group
✨Show Your Passion for ICT
Make sure to express your enthusiasm for information and communication technology during the interview. Share any relevant experiences or projects that demonstrate your interest in the field, as this will show the interviewer that you are genuinely excited about the role.
✨Demonstrate Customer Service Skills
Since the role involves customer support, be prepared to discuss your approach to providing excellent service. Think of examples where you've successfully resolved issues or helped others, and be ready to explain how you would handle challenging situations with customers.
✨Prepare for Technical Questions
Brush up on basic ICT concepts and be ready to answer questions related to information security and data protection. Familiarise yourself with common IT terminology and practices, as this will help you feel more confident during the technical aspects of the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific responsibilities of the role. This shows that you are engaged and interested in the position, and it can also help you determine if the company is the right fit for you.
