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- Tasks: Support schools and colleges by managing schedules and customer communication.
- Company: Join UCAS, a leading organisation in education engagement and support.
- Benefits: Enjoy flexible hybrid working, 30 days leave, and high street discounts.
- Why this job: Be part of a dynamic team making a real impact in education.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office are essential.
- Other info: Interviews on 28th and 29th July; diversity is valued in applications.
The predicted salary is between 20000 - 25000 £ per year.
The Adviser Support Officer will be responsible for providing high-quality support, including the administration and co-ordination of activities and schedules for external engagement with schools, colleges, and UCAS Registered Centres. This includes managing internal booking systems, customer communication, and supporting the maintenance of accurate and up-to-date contact records.
The role requires strong organisational skills, attention to detail, and effective communication abilities. Proficiency with Microsoft Office Suite and CRM platforms is ideal.
Ky Accountabilities
- Contact and CRM Management – Support in maintaining up-to-date and accurate contact details for schools, colleges, and other UCAS registered centres.
- External Engagement Coordination Support – Assist in coordinating and scheduling external engagements, including meetings, training sessions, presentations, and events.
- Communication and Customer Interaction – Respond promptly and professionally to customer queries across various channels, including email, phone, and online platforms.
- Cross-Functional Support – Provide occasional support to other teams, including help with events, conferences, forums, and special projects.
Additional Information
The full job description is available in the attached role profile.
Interviews will be held on 28th and 29th July onsite.
Skills, Qualifications, and Experience
- Excellent organisational and multitasking abilities with high attention to detail.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience in customer onboarding or customer success support.
- Knowledge or experience of CRM platforms such as Salesforce.
- Customer service experience, particularly in managing bookings or service delivery.
- Experience supporting outreach activities, events, or external engagement programmes.
- Familiarity with reporting and analytics tools or dashboards.
Package
- Salary £23,500 to £25,000.
- 30 days annual leave plus 3 concessionary days over Christmas and bank holidays.
- Flexible hybrid working supported by UCAS.
- Generous pension scheme.
- High street discounts and offers via Perkbox.
- Internal training and development opportunities.
- Subsidised gym and café.
- Bonuses and employee recognition schemes.
- Volunteer employee networks promoting wellbeing, awareness, and inclusion.
UCAS values diversity and encourages applications from all qualified candidates, even if they don\’t meet every requirement. For questions about the role, contact the Talent Acquisition team via email.
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Adviser Support Officer employer: UCAS
Contact Detail:
UCAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adviser Support Officer
✨Tip Number 1
Familiarise yourself with CRM platforms like Salesforce, as this role requires managing contact records. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Practice your communication skills by engaging in mock customer interactions. This will help you respond promptly and professionally to queries, which is crucial for the Adviser Support Officer role.
✨Tip Number 3
Showcase your organisational skills by creating a sample schedule or plan for an event. This can be a great talking point during interviews, demonstrating your ability to coordinate and manage multiple tasks effectively.
✨Tip Number 4
Network with professionals in the education sector or those who have experience with UCAS. Engaging with them can provide insights into the role and may even lead to valuable referrals or recommendations.
We think you need these skills to ace Adviser Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills, attention to detail, and communication abilities. Include specific examples of your experience with customer service and CRM platforms, as these are key for the Adviser Support Officer role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your proficiency with Microsoft Office Suite and any relevant experience in managing bookings or supporting outreach activities.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed schedules, coordinated events, or interacted with customers. Use metrics or specific outcomes to demonstrate your impact in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at UCAS
✨Showcase Your Organisational Skills
As an Adviser Support Officer, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed schedules or coordinated events in the past.
✨Demonstrate Effective Communication
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've handled customer queries or interactions professionally.
✨Familiarise Yourself with CRM Platforms
Since proficiency in CRM platforms is ideal, take some time to familiarise yourself with popular systems like Salesforce. Being able to discuss your experience or knowledge of these tools can set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in coordinating external engagements and how you would address them.
