Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team, ensuring top-notch support and inspiring your colleagues.
- Company: Join Starling Bank, a leading digital bank revolutionising the banking industry with innovative solutions.
- Benefits: Enjoy flexible remote work, generous holiday, private medical insurance, and wellness perks.
- Why this job: Be part of a fast-paced, inclusive culture where your contributions directly impact customers' financial lives.
- Qualifications: Experience in team leadership and customer service is essential; adaptability and communication skills are key.
- Other info: Work part-time with a rotating schedule, including one weekend off every three weeks.
The predicted salary is between 15000 - 21000 £ per year.
Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support – the customer service team is at the heart of our company.
As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our\’s, and our customers lives, better.
Shifts:
This role will be responsible to manage our twilight team who work hours between 5pm – 1.30am.
Part Time Team Leader (30 hours a week) will be on a 3 week rotation between the hours of 5pm – 1.30am, Monday – Sunday.
You will have 1 full weekend off during the 3 week rotation.
This role will mainly work from home with 1 shift per fortnight spent in the office.
Responsibilities:
- Positively influence and contribute to the team culture.
- Motivate, coach and develop staff in the Contact Centre.
- Provide exceptional customer service via phone, email, live chat and social media.
- Respond to customer complaints and escalate issues as necessary.
- Show ownership and accountability for offering solutions to benefit our customers and the business.
- Drive continuous improvement ethos within the contact centre and the business.
- Actively improve processes, workflows and service to our customers.
- Proactively seeking solutions for potential issues.
- Leading our Customer Service teams in a 24/7 environment.
- Experience leading a team.
- Previous experience of a contact centre environment is desirable.
- Accountable leader with strong customer focus.
- We aren\’t fans of big, formal training sessions. However, you will be able to demonstrate your skills in up-skilling and coaching team members.
- We are a fast moving, constantly changing business. Ability to adapt to, and lead people through change is paramount.
- Excellent written and verbal communication skills.
- Ability to balance workload and schedules with multiple priorities.
- 25 days holiday
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.
About us:
We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.
Since our launch in 2014, we’ve opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs).
We’re a fully licensed UK bank and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve been voted Best Current Account for the last five years running, named Which? Banking Provider of the Year for the last two and we were the most switched to bank in 2021. We employ more than 1,800 people across our London, Southampton and Cardiff offices.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
#J-18808-Ljbffr
Twilight Customer Service Team Lead - Part Time employer: Starling Bank
Contact Detail:
Starling Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Twilight Customer Service Team Lead - Part Time
✨Tip Number 1
Familiarise yourself with Starling Bank's values and mission. Understanding their commitment to customer service and innovation will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing teams in a fast-paced environment. Be ready to share specific examples of how you've motivated and developed team members, as this is crucial for the role of Team Lead.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and continuous improvement. Starling values proactive solutions, so think of instances where you've successfully implemented changes that enhanced customer service.
✨Tip Number 4
Showcase your adaptability and communication skills. Since the role involves leading a team through change, be prepared to discuss how you've effectively communicated during transitions and maintained team morale.
We think you need these skills to ace Twilight Customer Service Team Lead - Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Twilight Customer Service Team Lead. Highlight your leadership skills and experience in customer service, especially in a contact centre environment.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to motivate and coach team members, as well as your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention specific examples of how you've positively influenced team culture and driven improvements in previous roles.
Showcase Adaptability: In your application, demonstrate your ability to adapt to change and lead others through it. Provide examples of how you've successfully managed multiple priorities in a fast-paced environment.
How to prepare for a job interview at Starling Bank
✨Showcase Your Leadership Skills
As a team leader, it's crucial to demonstrate your ability to inspire and motivate others. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and development skills.
✨Emphasise Customer Service Experience
Highlight your previous experience in customer service, especially in a contact centre environment. Be ready to discuss specific situations where you provided exceptional service or resolved complaints effectively.
✨Demonstrate Adaptability
Given the fast-paced nature of the role, be prepared to discuss how you've adapted to change in previous positions. Share examples that showcase your ability to lead teams through transitions smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential issues that could arise in a customer service setting and how you would proactively seek solutions.
