At a Glance
- Tasks: Support students and staff with queries, ensuring excellent customer service.
- Company: Join Royal Holloway, a vibrant university in a beautiful campus near London.
- Benefits: Enjoy generous leave, training opportunities, and perks like Cycle to Work schemes.
- Why this job: Be part of a supportive team, making a real impact on student experiences.
- Qualifications: Strong organisational skills, numeracy, and proficiency in Microsoft Office required.
- Other info: This is a fixed-term role covering maternity leave until July 2026.
The predicted salary is between 24900 - 30800 £ per year.
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School Helpdesk & Student and Programme Officer
Student Administration – School of Humanities
Location
Egham
Salary
£28,928 per annum – including London Allowance
Post Type
Full Time
Hours per Week
35
Weeks per Year
52
Closing Date
23.59 hours BST on Friday 01 August 2025
Reference
0725-156
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full-Time, Fixed-Term (maternity cover)
Applications are invited for the post of School Helpdesk & Student and Programme Officer in the School of Humanities.
Academic Administration at Royal Holloway is organised into six School Administration teams and a Doctoral School, which are part of the University’s Academic Services directorate; a single professional service which supports the student journey. This post is based within the School of Humanities. The Administration teams aim to provide a consistent and effective service to both students and staff within the Schools. Due to maternity leave, the role of School Helpdesk & Student and Programme Officer has now become available on a fixed-term basis until 31st July 2026.
The role requires excellent customer service skills with the ability to respond to a range of queries from both students, staff and other stakeholders in a professional manner. We are looking for someone who is able to work effectively as part of a team, with strong organisational skills, attention to detail and the ability to respond effectively to changing circumstances and requirements based upon the academic year. You will need to have a good level of numeracy as you may be assisting some financial and HR processes and be proficient in key Microsoft packages (such as Word, Excel and Outlook).
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
- Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
This is a fixed term post to cover a period of maternity leave until 31st July 2026. This appointment could end earlier than expected should the substantive post-holder return to work early.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 0725-156
Closing Date: 1 August 2025
Interview Date: To be confirmed
Further details: Job Description & Person Specification Email details to a friend
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This position is not eligible for hybrid working.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page. #J-18808-Ljbffr
School Helpdesk & Student and Programme Officer employer: Royal Holloway, University of London
Contact Detail:
Royal Holloway, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Helpdesk & Student and Programme Officer
✨Tip Number 1
Familiarise yourself with the specific needs of the School of Humanities. Research their current programmes and any recent changes or initiatives they have implemented. This knowledge will help you tailor your conversations during networking or interviews.
✨Tip Number 2
Develop your customer service skills by volunteering or working in roles that require direct interaction with students or the public. Highlight these experiences when discussing your suitability for the role, as they demonstrate your ability to handle queries effectively.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as you'll likely need to manage data and assist with financial processes. Consider taking an online course or using tutorials to enhance your proficiency before applying.
✨Tip Number 4
Network with current or former employees of the University, especially those in administrative roles. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace School Helpdesk & Student and Programme Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the School Helpdesk & Student and Programme Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or educational settings. Provide specific examples that demonstrate your organisational skills and ability to handle queries effectively.
Showcase Technical Skills: Mention your proficiency in Microsoft Office packages, especially Word, Excel, and Outlook. If you have experience with financial or HR processes, be sure to include that as well, as it is relevant to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about this role and how you can contribute to the School of Humanities. Make sure to address the key skills mentioned in the job description.
How to prepare for a job interview at Royal Holloway, University of London
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to discuss your previous experiences in handling queries and providing support. Use specific examples that demonstrate your ability to remain professional and helpful under pressure.
✨Demonstrate Teamwork Abilities
The position involves working as part of a team, so highlight your collaborative experiences. Share instances where you successfully worked with others to achieve a common goal, showcasing your adaptability and communication skills.
✨Highlight Organisational Skills
With strong organisational skills being essential for this role, prepare to discuss how you manage your time and tasks effectively. Consider mentioning any tools or methods you use to stay organised, especially in a busy academic environment.
✨Familiarise Yourself with Microsoft Packages
As proficiency in Microsoft Word, Excel, and Outlook is required, brush up on these applications before the interview. Be ready to discuss how you've used them in past roles, particularly in relation to financial or HR processes.