Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in managing major incidents and ensure smooth service delivery.
- Company: Join a dynamic social network company focused on innovative service management.
- Benefits: Enjoy hybrid work options, private medical cover, and free LinkedIn Learning courses.
- Why this job: Be part of a collaborative culture that values continuous improvement and personal development.
- Qualifications: Experience in Service Management and ITIL qualifications are essential.
- Other info: This role offers opportunities for leadership and mentoring in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
Social network you want to login/join with:
Please note – this role can be hybrid from our Hartlepool or Chippenham Office.
Responsibilities
- Develop and own the end-to-end process & delivery within NEC for Major Incident Management
- Lead and develop a cohesive team across multiple locations, coaching and developing team members
- Monitor and review team performance using KPIs and CSFs to meet business needs and align with IT strategy
- Ensure the team is skilled and performing at the appropriate level
- Allocate work within the team
- Support bid responses and develop service offerings with stakeholders
- Maintain compliance through audits, including ISO 20000
- Ensure documentation is accurate and updated according to document management requirements
- Implement continual service improvement strategies based on business priorities
- Work closely with process managers to ensure ITIL-aligned services
- Build relationships with internal and third-party organizations
- Adhere to contractual SLAs and provide Major Incident reports
- Communicate effectively at technical and stakeholder levels
- Understand ITIL Major Incident management techniques
- Plan short-term team actions effectively
- Understand industry standards and best practices for service management
- Communicate persuasively with stakeholders
- Understand NECSWS business areas
- Think critically and adjust systems as needed
- Manage time effectively and lead the team’s tone
- Document, audit, and improve service management processes
- Own the escalation management process
- Remain calm under pressure
- Participate in the On Call Rota
Qualifications
- Experience in Service Management, especially Major Incident Management
- Stakeholder and Resource Management skills
- Excellent customer service and innovation skills
- Strong communication and business writing abilities
- Knowledge of ISO 20000 Standard
- Leadership and mentoring capabilities
- Problem-solving skills
- Knowledge of infrastructure and application technologies
Essential Qualifications
- ITIL v4 Foundation
- ITIL v4 Intermediate Qualification
- Eligible for NPPVL3 + SC clearance
Additional Information
We offer a range of benefits, including private medical cover, holiday buy/sell, life assurance, pension plan, flexible benefits, employee assistance program, and free LinkedIn Learning courses.
#J-18808-Ljbffr
Major Incident Manager employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL Major Incident Management techniques. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in service management or major incident management. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership and mentoring experiences in detail. Be ready to share specific examples of how you've developed teams and improved performance, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on industry standards and best practices for service management. Being knowledgeable about current trends will show that you're proactive and serious about contributing to the team's success.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Management and Major Incident Management. Use specific examples that demonstrate your leadership, problem-solving skills, and knowledge of ITIL practices.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed, such as developing teams and managing incidents effectively.
Highlight Relevant Qualifications: Clearly state your ITIL v4 Foundation and Intermediate qualifications in your application. If you have any additional certifications or training relevant to service management, be sure to include those as well.
Showcase Communication Skills: Since strong communication is essential for this role, provide examples in your application of how you've successfully communicated with stakeholders and managed team dynamics in previous positions.
How to prepare for a job interview at NEC
✨Understand Major Incident Management
Make sure you have a solid grasp of Major Incident Management processes and ITIL principles. Be prepared to discuss your experience in managing incidents and how you've implemented improvements in past roles.
✨Showcase Leadership Skills
As a Major Incident Manager, you'll need to lead a team effectively. Highlight your leadership experiences, particularly how you've coached and developed team members in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare examples of how you've handled major incidents, including the steps you took and the outcomes achieved.
✨Communicate Clearly with Stakeholders
Demonstrate your ability to communicate effectively at both technical and stakeholder levels. Practice explaining complex concepts in simple terms, as this will be crucial in your role.
