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For Companies At a Glance
- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Grant Thornton UK is part of a global network focused on quality, inclusion, and integrity.
- Benefits: Enjoy flexible working options and a culture that values work-life balance.
- Why this job: Make a real impact by enhancing user experiences and driving digital transformation.
- Qualifications: Advanced proficiency in VisualSP or similar platforms; experience in digital adoption preferred.
- Other info: Join a diverse team that values your unique contributions and supports your growth.
The predicted salary is between 33600 - 47040 £ per year.
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More than you expected
The UK member firms of Grant Thornton are part of global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We\’re a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That\’s Grant Thornton.
Job Description:
Digital Adoption & Learning Manager
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive and motivated Digital Adoption & Learning to join our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are both key to us maximising the value of our investments and continuously improving our user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be a proactive individual who can take initiative and work independently with minimal supervision, collaborating effectively with a diverse range of stakeholders.
A look into the role
As a Digital Adoption & Learning Manager within our Digital, Data and Technology team you will:
- Superuser of VisualSP with strong awareness of its capabilities to affectively lead conversations to create and manage digital adoption content.
- Implement feedback loops and gather and analyse user feedback to inform future content creation and process improvements.
- Develop high-quality, engaging informative digital content including tutorials, guides, and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and knowledge from software SME’s.
- Utilise Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behaviour and improve the digital adoption process.
- Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.
- Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos and hands-on workshops). Provide continuous support [through a dedicated helpdesk or support team] to address any issues or questions users may have.
- Manage and lead the relationship with the vendor via their own customer success team.
- Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement
Knowing you’re right for us
Joining us as a Digital Adoption & Learning Manager the minimum criteria you’ll need is:
- Advanced proficiency with VisualSP or similar digital adoption platform
- Proven experience in digital adoption, product success, or a related field.
- Solid understanding of user experience (UX) principles and how they inform effective digital adoption strategies.
- Ability to analyse user feedback and performance metrics to drive improvements.
It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way:
- Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
- Team management experience is desirable.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with cross-functional teams, product owners/developers and vendor customer support to ensure the content is accurate, relevant, and valuable to users.
- Strong problem-solving skills and a proactive approach to addressing user needs.
Knowing we’re right for you
Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.
Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.
Beyond the job
Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.
We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
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Job function
Human Resources
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Industries
Accounting
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Digital Adoption & Learning Manager employer: Grant Thornton UK
Contact Detail:
Grant Thornton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As the role requires you to be a superuser, understanding how to leverage this platform effectively will help you stand out during discussions with the hiring team.
✨Tip Number 2
Showcase your experience in digital adoption by preparing examples of successful projects you've led. Be ready to discuss how you gathered user feedback and implemented changes based on that data.
✨Tip Number 3
Network with current or former employees of Grant Thornton, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to training and supporting users. Highlight any innovative methods you've used to enhance user experience and engagement, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Emphasise your proficiency with VisualSP and any similar platforms, as well as your understanding of user experience principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing user experiences through digital tools. Mention specific examples of how you've successfully implemented digital adoption strategies in the past.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including a brief section in your application that demonstrates your ability to convey complex information clearly and effectively.
Highlight Collaborative Experience: Discuss your experience working with cross-functional teams and stakeholders. Provide examples of how you’ve collaborated with others to create engaging content or improve digital adoption processes.
How to prepare for a job interview at Grant Thornton UK
✨Showcase Your VisualSP Expertise
As a Digital Adoption & Learning Manager, you'll need to demonstrate your advanced proficiency with VisualSP. Be prepared to discuss specific examples of how you've used this platform to enhance user experience and drive digital adoption in previous roles.
✨Highlight Your User Experience Knowledge
Understanding user experience (UX) principles is crucial for this role. During the interview, share insights on how you've applied UX principles to create engaging content or improve digital adoption strategies in past projects.
✨Prepare for Data-Driven Discussions
The role involves analysing user feedback and performance metrics. Be ready to discuss how you've used data to inform content creation and process improvements, and provide examples of successful initiatives you've led based on these insights.
✨Demonstrate Your Collaborative Skills
Collaboration with cross-functional teams is key in this position. Prepare to talk about your experience working with diverse stakeholders, including product owners and developers, to ensure content accuracy and relevance. Highlight any successful projects that required teamwork.
