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- Tasks: Join our team to create delicious food and provide amazing service in a vibrant environment.
- Company: Carebrook, a Pret franchisee, fosters a joyful culture with a strong team spirit.
- Benefits: Enjoy a positive atmosphere, growth opportunities, and a supportive team.
- Why this job: Be part of a dynamic team where you can thrive and make a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible shifts available, perfect for students balancing work and studies.
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We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.
They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
TM/TM* Key responsibilities
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
- TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service.
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
- TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
- To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
- To complete and pass all TM and TM* training in a timely manner
- To adhere to financial standards on tills.
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality
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Team Member - Pret a Manger employer: Carebrook
Contact Detail:
Carebrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Pret a Manger
✨Tip Number 1
Familiarise yourself with Pret a Manger's core values and principles. During your interactions, whether in interviews or networking, demonstrate how you embody these values, such as teamwork and customer care, to show that you're a great fit for their culture.
✨Tip Number 2
Gain some experience in customer service or food preparation roles, even if it's informal. This will not only enhance your skills but also give you real-life examples to discuss during your conversations with the hiring team.
✨Tip Number 3
Engage with current employees on social media platforms like LinkedIn or Instagram. Ask them about their experiences and what they love about working at Pret; this can provide valuable insights and help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss specific scenarios where you've demonstrated teamwork and problem-solving skills. Pret values a positive atmosphere and team spirit, so showcasing your ability to work well with others will set you apart from other candidates.
We think you need these skills to ace Team Member - Pret a Manger
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Carebrook's unique culture and values. Highlight how your personal values align with their principles of staying hungry, caring deeply, sharing joy, growing together, and welcoming everyone in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and teamwork. Emphasise any previous roles where you demonstrated efficiency, cleanliness, and productivity, as these are key focuses for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of Pret's standards. Mention specific examples of how you've provided amazing service or worked effectively in a team environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Carebrook
✨Show Your Team Spirit
Since teamwork is a key focus for the role, be sure to highlight your experiences working in teams. Share examples of how you've collaborated with others to achieve common goals and how you contribute to a positive atmosphere.
✨Demonstrate Customer Engagement Skills
Prepare to discuss how you would engage with customers and provide outstanding service. Think of specific instances where you've gone above and beyond to meet customer needs, as this aligns with Pret's commitment to amazing service.
✨Familiarise Yourself with Pret Standards
Make sure you understand Pret's principles and standards, especially the 6 Key Points of Service and Production. Being knowledgeable about these will show your commitment to maintaining high quality and efficiency.
✨Emphasise Cleanliness and Safety Awareness
Since health and safety are crucial in this role, be prepared to discuss your understanding of food hygiene and safety standards. Mention any relevant training or experiences that demonstrate your commitment to maintaining a clean and safe environment.
