Waiting Staff

Waiting Staff

Leeds Full-Time No home office possible
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At a Glance

  • Tasks: Serve food and drinks with a smile while maintaining a welcoming atmosphere.
  • Company: Westward Care is dedicated to providing exceptional care and support for older people.
  • Benefits: Flexible hours, ongoing training, and a chance to make a real difference in people's lives.
  • Why this job: Join a passionate team focused on quality, respect, and integrity in a fun environment.
  • Qualifications: No specific experience required; just bring your enthusiasm and a love for helping others.
  • Other info: Part-time roles available with shifts from 4pm to 8pm, including weekends.

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Job Description

Job Description

Location: Headingley Hall Care Home, 5 Shire Oak Road

Recruiting 2 x Candidates

  • 16 hours per week (4 days over 7 with alternative weekend off)
  • 12 hours per week (3 days over 7 with alternative weekend off)

Shift pattern – 4pm – 8pm

Overall Objectives

  • To assist in the serving of food and beverages to customers at Westward Care in a professional and friendly manner to an agreed standard.
  • To maintain the standards of presentation of the dining and bar facilities to an appropriate restaurant quality.
  • To ensure the hygiene and cleanliness of the dining and bar facilities meet the required high standards.

About The Role

MAIN DUTIES:

Delivering the Vision

  • To assist in serving food and beverages to customers in the dining facilities, room service, and at the bar in a professional and friendly manner.
  • To contribute to a welcoming and relaxed atmosphere in the dining and bar facilities that encourages customers to enjoy their meals and socialise if they choose to do so.
  • To lead by example to ensure that all customers and employees are treated with equality, dignity, and respect, and every individual feels they can challenge discrimination and harassment in employment practice and service provision.
  • To contribute to an ethos of ‘right first time and on time’ for food and beverage provision and service.

Quality Management

  • To demonstrate a sense of pride for the job and the organisation.
  • To maintain a professional appearance in accordance with uniform standards.
  • To assist in the cleanliness and general appearance of the dining and bar facilities whilst undertaking own duties.
  • To ensure that tables and trays are presented to the agreed high standards before each service.
  • To ensure that at the end of the service, tables and trays are cleared promptly and efficiently and the dining facilities and bar are left to the required high standard.
  • To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.
  • To complete all paperwork accurately to the required standard within agreed timescales.

Being Part of the Team

  • To work effectively with other team members to serve food and beverages to the customers and to ensure the smooth operation of the dining and bar facilities.
  • To contribute to the development of others through the sharing of skills and information to enhance the experience of the customer.
  • To participate in training and development to meet mandatory requirements and identified needs.

Communication

  • To adopt various methods of communication to meet customer needs and build positive relationships.
  • To maintain confidentiality as appropriate.
  • To participate in team meetings and individual meetings with Line Manager as required.

Customer Service

  • To look for ways to improve customer service and to communicate these ideas to the Catering Manager and/or General Manager.
  • To create an outstanding first impression for customers and visitors to Westward Care.
  • To contribute to an ethos that anticipates customer needs and puts the customer first.
  • To assist in delighting the customer by exceeding their expectations in creative and fun ways, e.g. surprise treats, birthday meals, seeking out someone’s favourite meal or beverage.
  • To ensure customers and visitors feel welcome at all times and deal with any enquiries professionally and courteously.
  • To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

Profitability and Growth

  • To be responsible for managing resources in own area effectively to minimise waste and deliver food and beverage to the required high standard.
  • To contribute to the management of stock levels and date rotation effectively to ensure availability without excessive stock.
  • To assist in managing portion size consistently and appropriately to the customer’s individual requirements.
  • To communicate opportunities to be more efficient and effective in own role and as a team.
  • To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity.

Additional Information

  • The post holder will be expected to work when required to cover for sickness and holidays.
  • You will be required to work unsocial hours, weekends, and Bank Holidays.
  • The service operates 24 hours per day, seven days per week and flexibility is essential to meet the needs of the service.
  • This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the home and organisation – in consultation with the post holder.
  • Level of DBS disclosure required: Enhanced

Skills Needed

Hospitality, People

About The Company

Passionate about making a difference

Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

Company Culture

Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence.

Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives.

Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust.

Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.

Required Criteria

  • Customer Service
  • Integrity, Quality, Respect

Desired Criteria

Closing DateThursday 17th July, 2025

Contract Typeparttime

Salary£12.31 Hourly

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Individual and Family Services

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Waiting Staff employer: Westward Care

Westward Care is an exceptional employer, dedicated to making a meaningful difference in the lives of our residents. With a strong focus on quality care, respect, and integrity, we foster a supportive work culture that prioritises employee growth through ongoing training and development opportunities. Located in Headingley Hall Care Home, our team enjoys a collaborative environment where every member is valued, ensuring a rewarding experience for both staff and residents alike.
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Contact Detail:

Westward Care Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Waiting Staff

✨Tip Number 1

Familiarise yourself with Westward Care's values and mission. Understanding their commitment to quality, respect, and integrity will help you align your responses during interviews and demonstrate that you're a good fit for their team.

✨Tip Number 2

Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to create a welcoming atmosphere, which is crucial for the Waiting Staff position.

✨Tip Number 3

Be ready to discuss your teamwork experience. Since the role involves working closely with others, sharing specific instances where you've collaborated effectively can set you apart from other candidates.

✨Tip Number 4

Prepare questions about the role and the team dynamics at Westward Care. Asking insightful questions shows your genuine interest in the position and helps you assess if it's the right fit for you.

We think you need these skills to ace Waiting Staff

Customer Service Skills
Communication Skills
Teamwork
Attention to Detail
Time Management
Problem-Solving Skills
Professional Appearance
Hygiene and Cleanliness Standards
Flexibility
Knowledge of Food and Beverage Service
Ability to Work Under Pressure
Empathy and Understanding
Conflict Resolution
Adaptability

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Waiting Staff position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and hospitality. Mention specific experiences where you have demonstrated these qualities, especially in a dining or bar setting.

Highlight Relevant Experience: Make sure to include any previous roles in hospitality or customer service. Use bullet points to clearly outline your duties and achievements in these positions, focusing on teamwork, communication, and maintaining high standards.

Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.

How to prepare for a job interview at Westward Care

✨Show Your Passion for Customer Service

During the interview, express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to ensure customers have a great experience, as this aligns with Westward Care's commitment to quality service.

✨Demonstrate Teamwork Skills

Highlight your ability to work effectively in a team. Discuss past experiences where you collaborated with colleagues to achieve a common goal, as teamwork is essential in a dining environment.

✨Emphasise Attention to Detail

Talk about your attention to detail, especially regarding cleanliness and presentation. Mention how you ensure that dining areas are maintained to high standards, which is crucial for the role.

✨Prepare for Scenario Questions

Be ready to answer scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you successfully managed customer complaints or unexpected challenges.

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