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- Tasks: Be the face of our dealership, delivering top-notch customer service and support.
- Company: Join MAN, a leader in the automotive industry, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, company car every six months, and 25 days holiday.
- Why this job: Gain valuable experience in a dynamic environment while making a real impact on customer satisfaction.
- Qualifications: Experience in a dealership or service department is preferred; Excel skills are a must.
- Other info: We welcome applicants from all backgrounds and provide reasonable adjustments during the hiring process.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Service Administrator to join our team in Leicester on a full-time, permanent basis.
In this role, you will be the ‘face’ of the dealership, providing our customers with the highest level of customer service and support. You will work collaboratively within the service team to proactively load and plan the workshop, maximising utilisation under the direction of the Workshop Controller. You will handle customer and workshop demands in line with MAN company processes and customer expectations.
Ideally, you will have experience in a similar environment such as a dealership or service department, dealing with multiple tasks simultaneously. Proficiency in Excel and familiarity with systems like ESA Mantis or similar are desirable. A proven track record in a supervisory capacity would be advantageous, as the role may require working independently on service reception.
We offer a competitive salary plus bonus scheme, access to an excellent pension scheme, a company car scheme with a new VW group car every six months, 25 days of holiday plus bank holidays.
At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace. We welcome applications from individuals of all backgrounds and actively promote equal opportunities in our recruitment processes and workplace policies. If you require reasonable adjustments during the application process or employment, please let us know, and we will accommodate your needs.
MAN is proud to be an equal opportunity employer.
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Service Administrator employer: MAN Truck & Bus UK Ltd
Contact Detail:
MAN Truck & Bus UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, like ESA Mantis. If you haven't used them before, consider watching tutorial videos or reading up on their functionalities to demonstrate your initiative and readiness to learn.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in a dealership or service department. Be prepared to share specific examples of how you've handled multiple tasks simultaneously and maintained high levels of customer satisfaction.
✨Tip Number 3
Showcase your proficiency in Excel by being ready to discuss how you've used it in past roles. Think of examples where you've created reports, managed data, or improved processes using Excel, as this will be relevant to the role.
✨Tip Number 4
Research MAN's company culture and values, particularly their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs during any interviews, as this can set you apart from other candidates.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly in a dealership or service department. Use specific examples to demonstrate your ability to handle multiple tasks and work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proficiency in Excel and any experience with systems like ESA Mantis. Explain how your background aligns with the responsibilities of the Service Administrator position.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as customer service excellence, organisational abilities, and any supervisory experience. This will help you stand out as a candidate who can thrive in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Service Administrator.
How to prepare for a job interview at MAN Truck & Bus UK Ltd
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be the face of the dealership. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight specific situations where you went above and beyond to meet customer needs.
✨Demonstrate Your Organisational Abilities
This role requires handling multiple tasks simultaneously. During the interview, discuss your experience with prioritising tasks and managing time effectively. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant Software
Proficiency in Excel and familiarity with systems like ESA Mantis are desirable. Brush up on these tools before the interview and be ready to discuss how you've used similar software in past positions to improve efficiency.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios in the service department. Think about challenges you've faced in previous roles and how you resolved them, especially in a supervisory capacity if applicable.
