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For Companies At a Glance
- Tasks: Be the friendly face of our Welshpool Branch, delivering top-notch customer service.
- Company: Join the West Brom, a supportive and inclusive building society with a rich heritage.
- Benefits: Enjoy generous leave, pension contributions, discounts, and a corporate health plan.
- Why this job: Make a real difference in customers' lives while growing your career in a vibrant team.
- Qualifications: Bring your excellent communication skills and a passion for helping others.
- Other info: We welcome diverse applicants and offer guaranteed interviews for disabled candidates.
The predicted salary is between 16400 - 18400 £ per year.
Job Description
Part Time Customer Service Advisor
Location: Welshpool Branch
Salary: £16,380per annum
Contract: Permanent
Hours: 25 hours per week 09.00 14.00, Monday Friday and 09:30 12:30 Saturday
Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.
As a Customer Service Advisor at our Welshpool…
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Customer Service Advisor employer: West Bromwich Building Society
Contact Detail:
West Bromwich Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to showcase your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Tip Number 2
Familiarize yourself with the West Brom's values and culture. This will help you align your answers with what they are looking for and demonstrate that you would be a great fit for their team.
✨Tip Number 3
Prepare to discuss how you handle challenging customer interactions. Highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial for a Customer Service Advisor.
✨Tip Number 4
Show enthusiasm for the role and the company. Employers love candidates who are genuinely excited about the opportunity, so let your passion shine through during your conversations.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and skills required, such as delivering excellent customer service and building rapport with customers.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your communication skills, attention to detail, and any previous roles where you successfully met customer needs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you can contribute to the West Brom's commitment to superior customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at West Bromwich Building Society
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet a customer's needs.
✨Demonstrate Excellent Communication Skills
Since the role requires building rapport with customers, practice clear and friendly communication. During the interview, listen actively and respond thoughtfully to show that you value the conversation.
✨Highlight Attention to Detail
Discuss how you ensure accuracy in your work, especially when handling cash and cheques. Provide examples of how your attention to detail has helped prevent errors in previous roles.
✨Emphasize Team Enthusiasm
Talk about your ability to contribute positively to a team environment. Share instances where you motivated your colleagues or contributed to a collaborative effort to enhance customer service.
