E-commerce Assistant

E-commerce Assistant

Birmingham Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage product listings, respond to customer queries, and update social media.
  • Company: Neyna Boutique is a vibrant online retailer of luxury oud perfumes.
  • Benefits: Enjoy part-time hours, staff discounts, and be part of a purpose-driven business.
  • Why this job: Join a passionate team focused on quality, customer service, and community impact.
  • Qualifications: Experience in online retail, admin, and social media; familiarity with e-commerce platforms required.
  • Other info: Ideal for self-motivated individuals who thrive in a creative environment.

The predicted salary is between 24000 - 36000 £ per year.

Neyna Boutique is a growing online business specialising in luxury oud perfumes for retail & wholesale purchase. We’re passionate about quality, customer service, and giving back — and we\’re looking for a motivated individual to help us manage and grow our e-commerce operations.

About Us:

Neyna Boutique is a growing online business specialising in luxury oud perfumes for retail & wholesale purchase. We’re passionate about quality, customer service, and giving back — and we\’re looking for a motivated individual to help us manage and grow our e-commerce operations.

Key Responsibilities:

  • Product Listings:
  • Add new products to the website with clear descriptions and accurate imagery
  • Conduct competitor research and ensure pricing is competitive
  • Monitor and update product availability
  • Admin Tasks:
  • Respond to customer queries via email/social media
  • Maintain accurate records of orders, stock, and transactions
  • Support day-to-day business admin operations
  • Social Media Management:
  • Regularly update Instagram and TikTok with engaging content
  • Help grow our online presence through creative campaigns
  • Interact with followers, respond to messages, and manage comments
  • Stock Control:
  • Monitor stock levels and update inventory
  • Help with ordering and managing suppliers if required
  • Order Fulfilment:
  • Pick, pack and dispatch orders efficiently and accurately
  • Ensure packaging is professional and on-brand

Ideal Candidate:

  • Able to work independently and manage tasks without constant supervision
  • Organised, reliable, and self-motivated
  • Familiar with e-commerce platforms (Shopify etc.)
  • Basic knowledge of Canva / Photoshop, Instagram, TikTok, or similar tools
  • Strong attention to detail and a can-do attitude
  • Previous experience in online retail, admin & social media is required.

Perks:

  • Part-time hours
  • Staff discount on all products
  • Be part of a purpose-driven business that gives back to communities in need

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Marketing and Sales

  • Industries

    Online and Mail Order Retail

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E-commerce Assistant employer: Neyna Boutique

Neyna Boutique is an exceptional employer that values quality, customer service, and community impact, making it a rewarding place to work. As an E-commerce Assistant, you'll enjoy part-time hours, a generous staff discount on luxury oud perfumes, and the opportunity to contribute to a purpose-driven business in Birmingham. With a supportive work culture that encourages independence and creativity, you'll have ample opportunities for personal and professional growth in the dynamic world of online retail.
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Contact Detail:

Neyna Boutique Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land E-commerce Assistant

✨Tip Number 1

Familiarise yourself with Neyna Boutique's product range and brand values. Understanding their luxury oud perfumes and commitment to quality will help you align your application with their mission.

✨Tip Number 2

Showcase your experience with e-commerce platforms like Shopify. If you have any specific examples of how you've successfully managed product listings or improved online sales, be ready to discuss them during the interview.

✨Tip Number 3

Prepare to demonstrate your social media skills, particularly on Instagram and TikTok. Think of creative content ideas that could enhance Neyna Boutique's online presence and engage their audience.

✨Tip Number 4

Research current trends in the luxury perfume market and competitor strategies. Being knowledgeable about the industry will show your enthusiasm and readiness to contribute to Neyna Boutique's growth.

We think you need these skills to ace E-commerce Assistant

E-commerce Platform Familiarity (e.g., Shopify)
Product Listing Management
Competitor Research
Customer Service Skills
Social Media Management
Content Creation (Instagram, TikTok)
Attention to Detail
Organisational Skills
Inventory Management
Order Fulfilment
Basic Graphic Design Skills (Canva, Photoshop)
Communication Skills
Self-Motivation
Time Management

Some tips for your application 🫡

Understand the Company: Familiarise yourself with Neyna Boutique's mission and values. Highlight your passion for quality and customer service in your application to show that you align with their ethos.

Tailor Your CV: Make sure your CV reflects relevant experience in e-commerce, online retail, and social media management. Use specific examples of past roles where you've successfully managed tasks similar to those listed in the job description.

Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention your familiarity with e-commerce platforms like Shopify and any experience with tools like Canva or Photoshop. Be sure to express your enthusiasm for contributing to a purpose-driven business.

Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work independently. Provide examples of how you've effectively managed tasks without supervision in previous roles.

How to prepare for a job interview at Neyna Boutique

✨Show Your Passion for E-commerce

Make sure to express your enthusiasm for e-commerce and luxury products during the interview. Neyna Boutique values passion, so share why you’re excited about working in this industry and how you can contribute to their mission.

✨Demonstrate Your Organisational Skills

Since the role requires managing multiple tasks, be prepared to discuss your organisational strategies. Share examples of how you've successfully managed your time and prioritised tasks in previous roles, especially in admin or retail settings.

✨Familiarise Yourself with Their Products

Before the interview, take some time to explore Neyna Boutique's website and learn about their products. Being knowledgeable about their luxury oud perfumes will show that you are genuinely interested and have done your homework.

✨Prepare for Social Media Questions

Given the importance of social media management in this role, be ready to discuss your experience with platforms like Instagram and TikTok. Think of creative campaign ideas you could propose to enhance their online presence and engage with customers.

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