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- Tasks: Organize your schedule for efficient fibre installations and repairs while ensuring top-notch customer service.
- Company: Join Circet, a leader in telecom services, dedicated to quality and safety.
- Benefits: Enjoy a competitive salary, full training, company van, pension scheme, and bonus opportunities.
- Why this job: This role offers hands-on experience, teamwork, and the chance to make a real impact in the community.
- Qualifications: A clean UK driving license and strong customer skills are essential; telecom experience is a plus but not required.
- Other info: Expect physical work outdoors and flexibility with travel; we provide all necessary equipment.
The predicted salary is between 24000 - 32000 £ per year.
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Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
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Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
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Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
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Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
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Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
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Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
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Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
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Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
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Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs., * The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
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Ability to excel in a very physically demanding role that requires regular pole/ladder climbing, working underground and manual handling of heavy weight in potentially adverse weather conditions.
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Full Clean UK Driving License (Manual).
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Basic DBS Check.
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Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
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A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
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Good base understanding of the importance of Health & Safety in engineering.
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Opportunity to earn an average salary of £32,000 – £40,000+ once qualified.
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Full equipment provided including company van & fuel card.
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Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
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Company Pension Scheme
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Yearly Bonus Scheme
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Annual Leave (Bonus Days Available)
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Death in Service
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Promotional Opportunities
Service Delivery Technician employer: Circet
Contact Detail:
Circet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician
✨Tip Number 1
Familiarize yourself with the specific tools and equipment used in fibre installations. Understanding how to operate these tools will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This will highlight your ability to maintain strong relationships and ensure high satisfaction levels.
✨Tip Number 3
Research the company’s safety standards and regulations. Being knowledgeable about health and safety practices in engineering will show that you take these responsibilities seriously and are ready to comply with industry standards.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to adapt to changing business needs. Highlight any previous experiences where you successfully adjusted your work schedule or approach to meet client expectations.
We think you need these skills to ace Service Delivery Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Technician position. Understand the key responsibilities, such as fibre installations, customer service, and safety standards, so you can tailor your application accordingly.
Highlight Relevant Experience: If you have experience in telecoms or a similar field, be sure to highlight it in your CV and cover letter. If you're new to the industry, focus on transferable skills and any relevant training or certifications you may have.
Demonstrate Customer Service Skills: Since the role emphasizes strong customer-facing skills, provide examples in your application that showcase your ability to handle customer interactions professionally and effectively, especially in challenging situations.
Show Your Flexibility: Mention your willingness to adapt to changing business needs and work schedules, including the potential for travel and weekend work. This will demonstrate your commitment to meeting the company's expectations.
How to prepare for a job interview at Circet
✨Show Your Organizational Skills
Since the role requires you to manage your daily and weekly work schedule effectively, be prepared to discuss how you prioritize tasks and ensure timely installations and repairs. Share examples from your past experiences where you successfully organized your workload.
✨Demonstrate Physical Preparedness
This job is physically demanding, so it's important to convey your readiness for such challenges. Talk about any relevant experiences that showcase your ability to handle physical tasks, like climbing poles or working in adverse weather conditions.
✨Highlight Customer Service Experience
Customer service is key in this role. Be ready to share specific instances where you maintained professionalism and resolved customer complaints effectively. This will demonstrate your strong customer-facing skills and solution-focused approach.
✨Emphasize Safety Awareness
Understanding health and safety standards is crucial. Discuss your knowledge of safety protocols in engineering or any relevant training you've received. Showing that you can proactively identify and address potential risks will set you apart.
