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- Tasks: Lead quality inspections and resolve complex customer complaints in asset management.
- Company: Join a dynamic team focused on improving housing standards in South East London.
- Benefits: Earn £25.75 p/hr with flexible contract options and gain valuable experience.
- Why this job: Make a real impact by ensuring homes are fit for habitation and enhancing community living.
- Qualifications: Must be a qualified surveyor with a valid driving license and asbestos awareness certification.
- Other info: Opportunity to supervise a diverse team and develop your leadership skills.
Disrepair Officer South East London £25.75 p/hr umbrella 3 to 6 month ongoing contract Role Purpose Responsible for delivering strategic client side activity for the asset management service, including, quality inspections and performance monitoring, investigating and resolving complex customer complaints, tackling statutory disrepair cases and responding to Ombudsman enquiries relating to the repairs service. Qualified surveyor who is familiar with the Homes (fit for human habitation) act 2018 Responsibilities To provide a comprehensive specialised technical service to ensure that potential disrepairs, statutory nuisance, structural repairs and insurance claims against the councils are dealt with professionally in accordance with procedures. To manage and monitor works in relation to structural, insurance schemes and disrepair procedures. Work with ordering and delivery managers to achieve a level of quality and consistency within the repairs service, agreeing action to improve service delivery. To supervise, provide instructions and guidance to up to 50 internal/external contractor staff, working in a number of dispersed locations, to ensure that work is completed on time, to a high specification and is carried out in accordance with relevant Health and Safety standards. Requirements Hold a full valid driving licence and have a vehicle plus they need to hold a valid asbestos awareness certificate Duty to Manage HNC / HN…
Disrepair Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair Officer
✨Tip Number 1
Familiarize yourself with the Homes (Fit for Human Habitation) Act 2018. Understanding this legislation will not only help you in your role but also demonstrate your expertise during interviews.
✨Tip Number 2
Highlight any experience you have in managing and supervising teams, especially in a repairs or maintenance context. This will show that you can effectively lead contractor staff and ensure high-quality service delivery.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex customer complaints or tackled statutory disrepair cases in the past. Real-life scenarios will illustrate your problem-solving skills and commitment to quality.
✨Tip Number 4
Make sure you have your driving license and vehicle ready, as well as your asbestos awareness certificate. Being prepared with these qualifications will show your readiness for the role and compliance with necessary regulations.
We think you need these skills to ace Disrepair Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Disrepair Officer position. Understand the responsibilities and requirements, especially the importance of familiarity with the Homes (Fit for Human Habitation) Act 2018.
Tailor Your CV: Customize your CV to highlight relevant experience in asset management, quality inspections, and handling customer complaints. Emphasize any previous roles where you managed teams or supervised contractors.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your qualifications as a qualified surveyor. Discuss your experience with statutory disrepair cases and how you can contribute to improving service delivery.
Highlight Relevant Certifications: Ensure to mention your valid driving license, vehicle availability, and asbestos awareness certificate in your application. These are crucial for the role and should be clearly stated.
How to prepare for a job interview at Vox Network Consultants
✨Understand the Legal Framework
Make sure you are well-versed in the Homes (Fit for Human Habitation) Act 2018. Be prepared to discuss how this legislation impacts your role and how you would apply it in real-world scenarios.
✨Showcase Your Technical Expertise
Highlight your experience with managing disrepair cases and structural repairs. Be ready to provide examples of past projects where you successfully resolved complex issues or improved service delivery.
✨Demonstrate Leadership Skills
Since the role involves supervising up to 50 staff, be prepared to discuss your leadership style. Share specific instances where you guided a team through challenges and ensured high-quality outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of potential disrepair scenarios and how you would approach them, including your methods for investigating complaints and ensuring compliance with health and safety standards.
