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- Tasks: Manage solution deployment, design, testing, and support for logistics applications.
- Company: Join a leading tech company focused on innovative logistics solutions.
- Benefits: Enjoy remote work flexibility and competitive salary up to £50,000.
- Why this job: Be part of a dynamic team shaping the future of logistics technology.
- Qualifications: Strong logistics knowledge and experience with relevant software tools required.
- Other info: Opportunity for growth and learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Support Analyst – Microlise TMS
Up to £50,000 DOE
Location – UK wide with remote working
The Support Analyst will manage all aspects of solution deployment including design, configuration, testing, documentation, early life support and transition to BAU of all solutions under the governance of the Applications Team and to provide SME support for other IT departments as necessary.
Responsibilities:
- Work with other members of the Applications Team to architect, design, build, and implement internal and customer solutions.
- Ensure that technical designs, internal documentation, processes and procedures are fully documented and maintained as required
- Development of solutions that support the internal / customer requirements
- Delivery of operational reporting within the application product suite
- Provision of testing documentation and subsequent testing of modifications / solutions
- Support the configuration and testing activities to ensure that the delivered solution meets the scope as agreed.
- Provision of project support and post-live support to the business as agreed with on-site support provision if necessary.
- Ensure seamless transition to BAU adhering to agreed processes and standards.
- Identify change requests for technical development that will improve the service being offered to customers and third parties.
- Identify and manage any application issues and provide 2nd level support to production issues relating to those applications to ensure efficient resolution.
- To regularly communicate project progress to project manager and senior management.
- To manage incidents within control of the Applications Team and escalate issues outside control and authority.
- In conjunction with the IT Service Manager, provide regular updates to the business on progress of incidents within the control of the Applications Team.
- Provide assistance to other members of the IT departments and operational teams in the resolution of issues.
- Test and evaluate new technology, in line with business or customer requirements
- Ensuring that any work is performed in accordance with any agreed schedule.
You must have:
- Strong understanding of Logistics and Supply Chain
- Experience in BlueYonder Dispatcher WMS, Microlise/ESS TMS
- Understanding & experience of reporting tools such as iReports, SSRS
- Experience of testing tools such as Spira, HPQC, Jira
- Ability to learn other applications / tools to support business solutions
- Experience of designing and building robust, secure software solutions.
- Experience in implementing integrated solutions in a logistics environment preferred.
- Strong understanding of application integration techniques.
- Solid understanding of SQL
- Strong customer skills, able to demonstrate ability to build strong customer relationships working closely with Customers technical teams
- Strong communication skills, verbal and written, able to communicate across technical and non-technical audiences
TMS Support Analyst employer: NXA Talent | Supply Chain Recruitment
Contact Detail:
NXA Talent | Supply Chain Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TMS Support Analyst
✨Tip Number 1
Familiarise yourself with Microlise TMS and BlueYonder Dispatcher WMS. Understanding these systems will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your SQL skills, as a solid understanding of SQL is crucial for this position. Consider working on small projects or exercises that involve database queries to showcase your proficiency.
✨Tip Number 3
Prepare examples of how you've successfully managed incidents or provided support in previous roles. Being able to discuss specific scenarios will highlight your problem-solving skills and customer relationship management.
✨Tip Number 4
Network with professionals in the logistics and supply chain sector. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace TMS Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and supply chain, particularly with BlueYonder Dispatcher WMS and Microlise/ESS TMS. Use specific examples to demonstrate your skills in application integration and software solution design.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of TMS Support Analyst. Mention how your background aligns with the responsibilities outlined in the job description, such as managing solution deployment and providing SME support.
Showcase Technical Skills: Clearly outline your technical skills related to reporting tools like iReports and SSRS, as well as testing tools such as Spira, HPQC, and Jira. Provide examples of how you've used these tools in previous roles to solve problems or improve processes.
Highlight Communication Abilities: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with both technical and non-technical audiences. This could be through project updates, documentation, or customer interactions.
How to prepare for a job interview at NXA Talent | Supply Chain Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of logistics and supply chain management, as well as your experience with BlueYonder Dispatcher WMS and Microlise/ESS TMS. Be prepared to discuss specific examples of how you've used these tools in past roles.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've identified and resolved application issues or provided second-level support. Highlight your ability to manage incidents effectively and communicate progress to stakeholders.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. Be ready to demonstrate how you can bridge the gap between technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to design, build, and implement solutions. Think of scenarios where you've had to transition a project to business-as-usual (BAU) and how you ensured a seamless handover.
