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- Tasks: Lead a team in a fast-paced retail environment, ensuring excellent customer service and store operations.
- Company: One Stop is a vibrant retail chain under Tesco, with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop and Tesco, flexible working options, and a supportive work environment.
- Why this job: Join a dynamic team where every day is different and your leadership makes a real impact.
- Qualifications: No specific experience required; just a passion for customer service and teamwork.
- Other info: Must pass a background check if the store has a Post Office Local.
The predicted salary is between 24000 - 36000 £ per year.
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Join to apply for the One Stop – Shift Leader role at One Stop Stores Ltd
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We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore youwill be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
As a Shift Leader I always champion One Stop’s Core Purpose and Values
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
We’re proud to have been accredited Disability Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
- 10% Discount in One Stop
- 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
- 20% Discount on F&F Clothing in Tesco Stores *
- 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
- 20% off car, pet and home insurance at Tesco Bank *
- Discounted eye care through Vision Express *
- A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
- Discounted Simply Health cash plan
- Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
- Save as you earn scheme annual invitation *
- WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
- Annual leave entitlement increases with length of service
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable to job role)
- Private Medical insurance (if applicable to job role)
- Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
- * T&C\’s Apply
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Management and Manufacturing
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Industries
Retail
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One Stop - Shift Leader employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Familiarise yourself with One Stop's core values and purpose. During your interview, demonstrate how you embody these values in your previous roles, especially focusing on customer service and teamwork.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or handled challenging situations in a retail environment. This will highlight your ability to coordinate and motivate colleagues effectively.
✨Tip Number 3
Research the specific store location you're applying to. Understanding the community it serves and any unique challenges it faces can help you tailor your responses and show your commitment to improving the shopping experience.
✨Tip Number 4
Be prepared to discuss how you would handle operational queries and customer complaints in the absence of the Store Manager. This shows your readiness to take ownership and ensures you align with the responsibilities of the Shift Leader role.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and expectations of a Shift Leader at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since customer service is at the heart of this role, make sure to emphasise any previous experience you have in retail or customer-facing positions. Use specific examples to demonstrate how you've improved customer satisfaction in the past.
Show Leadership Experience: As a Shift Leader, you'll be coordinating a team. Include any leadership roles you've held, whether formal or informal, and describe how you motivated and guided your team to achieve goals.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this position. Use keywords from the job description and ensure your documents reflect your understanding of One Stop's values and core purpose. This will show that you're genuinely interested in the role.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Leadership Skills
As a Shift Leader, you'll be expected to coordinate a team effectively. During the interview, share examples of how you've successfully led a team in the past, highlighting your ability to motivate and support colleagues.
✨Understand Customer Service Excellence
Since customer satisfaction is at the heart of One Stop's operations, be prepared to discuss your approach to delivering exceptional service. Think of specific instances where you went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving skills, especially when managing queues or resolving customer queries. Prepare to discuss challenges you've faced in previous roles and how you overcame them.
✨Familiarise Yourself with Store Operations
Having a good understanding of retail operations will set you apart. Research One Stop's store layout, product offerings, and any recent news about the company to show your genuine interest and preparedness.
