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- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a commitment to quality since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and employee discounts.
- Why this job: Grow your career in a supportive environment with opportunities for advancement.
- Qualifications: Passion for customer service and ambition to develop leadership skills.
- Other info: Participate in social events and annual conferences while enjoying a fun workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986. In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. An achievable bonus scheme worth up to 15% of annual salary ~ An additional Secret Shopper bonus worth up to £2,000 ~ High Performer Awards and Bonus\’s ~ Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000 ~33 Days paid holiday ~ Paid breaks ~ Free burgers, fries and shakes while on shift ~ Life assurance ~ The financial wellbeing app with simple-to-use, flexible benefits built around your pay Days out and social events Invite to the annual Assistant Manager conference Five Guys Perks – employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER YOU\’LL BE Responsible for Shift Managers and Crew Supporting the delivery of perfect burgers and fries Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way Responsible for supporting your General Manager and delivering store results Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Running smooth day to day operations, thinking about long term plans Developing your team to ensure there is a strong talent pipeline AS AN ASSISTANT MANAGER YOU\’LL BE ENTHUSIASTIC ABOUT Customer service If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Locations
Assistant Support Manager employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Support Manager
✨Tip Number 1
Familiarise yourself with our brand values and customer service philosophy. Understanding what makes our burgers and fries special will help you connect with the team and demonstrate your passion for delivering an excellent customer experience.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you inspired or coached your team to achieve great results.
✨Tip Number 3
Research common challenges faced in the restaurant industry, particularly around customer service and operational efficiency. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Assistant Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food service industry, particularly any leadership roles. Emphasise your ability to manage teams and deliver excellent customer service, as these are key aspects of the Assistant Support Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous positions. This will show that you understand the company's values and are a good fit.
Showcase Leadership Skills: Highlight your leadership skills throughout your application. Use concrete examples to demonstrate how you've inspired and coached teams in the past, and how you plan to bring those skills to the Assistant Support Manager position.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Five Guys UK
✨Show Your Passion for Customer Service
As an Assistant Support Manager, your enthusiasm for customer service is crucial. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading and coaching teams. Discuss specific instances where you inspired your team to achieve goals or improved their performance, as this aligns with the responsibilities of the role.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the restaurant industry, such as P&L management. Be ready to discuss how you can drive sales while controlling costs, showcasing your business acumen.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints or operational challenges. Prepare scenarios from your past experiences where you successfully resolved issues, demonstrating your open and honest approach.
