Retail Sales Advisor - Croydon
Retail Sales Advisor - Croydon

Retail Sales Advisor - Croydon

Croydon Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, helping them choose furniture and accessories for their homes.
  • Company: Join Oak Furnitureland, a leading brand known for quality furniture made for real life.
  • Benefits: Enjoy uncapped commission, competitive pay, employee discounts, and a birthday day off.
  • Why this job: Be part of a supportive team culture while developing your sales skills and expertise.
  • Qualifications: No specific experience required; just bring your passion for sales and customer service.
  • Other info: Diversity and inclusion are key values, ensuring everyone feels welcome and valued.

The predicted salary is between 24000 - 36000 £ per year.

1 day ago Be among the first 25 applicants

Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.

This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts.

With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.

The Person

  • Develops real relationships built on trust and respect by using a friendly but professional communication style to build relationships.
  • Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
  • Has a persuasive but authentic communication style with the ability to influence.
  • Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
  • Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
  • Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.

This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.

Our Benefits

  • Uncapped commission of up to 4% on all sales offering great earning potential.
  • Pay: our salaries are competitive and reviewed every year.
  • Pension: 4% employee contribution matched by the company.
  • Life assurance: free cover of a minimum of two times salary up to the age of 65.
  • Holidays: 28 days statutory holiday per year, pro-rate if part-time.
  • Birthday: an additional day off for you to celebrate your birthday.
  • 1 weekend in every in 6 off.
  • Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
  • Continued development to grow skills and support future internal career advancement.
  • Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
  • My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
  • Free on-site parking at all locations.

Our Company

We have a lot of things to be proud of here at Oak Furnitureland.

Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too.

We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost-effectively as possible – with nearly half a million orders every year!

We make furniture for real homes, where children bounce on sofas, papers are stuffed into dresser drawers, and storage footstools are great for a quick tidy-up. Quality is built-in. And it’s not gone unnoticed. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running, and our photogenic furniture regularly features in magazines like House Beautiful, Good Homes, Home Style and more.

At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.

We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Sales and Business Development

  • Industries

    Furniture and Home Furnishings Manufacturing

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Retail Sales Advisor - Croydon employer: Oak Furnitureland

At Oak Furnitureland, we pride ourselves on being an exceptional employer, offering our Retail Sales Advisors in Croydon a vibrant and supportive work culture that fosters teamwork and personal growth. With industry-leading uncapped commission, competitive salaries, and extensive development opportunities, we empower our employees to excel while enjoying a range of benefits including generous holiday allowances and employee discounts. Our commitment to diversity and inclusion ensures that every team member can thrive in an environment where their contributions are valued and recognised.
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Contact Detail:

Oak Furnitureland Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Sales Advisor - Croydon

✨Tip Number 1

Familiarise yourself with our product range before the interview. Knowing the ins and outs of our furniture and accessories will not only impress your interviewers but also help you demonstrate your consultative sales approach.

✨Tip Number 2

Practice your active listening skills. During the interview, show that you can understand and respond to questions thoughtfully, which reflects the friendly and professional communication style we value in our Retail Sales Advisors.

✨Tip Number 3

Be prepared to discuss how you would build relationships with customers. Share examples from your past experiences where you’ve successfully influenced a sale or resolved a customer issue, showcasing your persuasive yet authentic communication style.

✨Tip Number 4

Show your enthusiasm for personal development. Talk about how you keep your knowledge up to date and your willingness to learn, as this aligns with our growth mindset and commitment to continuous improvement.

We think you need these skills to ace Retail Sales Advisor - Croydon

Customer Service Skills
Sales Techniques
Active Listening
Persuasive Communication
Product Knowledge
Relationship Building
Consultative Selling
Team Collaboration
Problem-Solving Skills
Commercial Awareness
Adaptability
Growth Mindset
Time Management
Self-Motivation

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what Oak Furnitureland is looking for in a Retail Sales Advisor. Highlight key skills such as consultative sales approach, active listening, and relationship building in your application.

Tailor Your CV: Make sure your CV reflects relevant experience in sales or retail. Use specific examples that demonstrate your ability to build relationships and exceed targets, as these are crucial for this role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention how your personal values align with Oak Furnitureland's commitment to quality and inclusivity, and express your enthusiasm for contributing to their team.

Showcase Your Growth Mindset: In your application, emphasise your willingness to learn and develop. Mention any relevant training or self-improvement initiatives you've undertaken, as this aligns with the company's focus on continuous development.

How to prepare for a job interview at Oak Furnitureland

✨Show Your Passion for Customer Service

As a Retail Sales Advisor, you'll be the first point of contact for customers. Make sure to express your enthusiasm for helping others and creating positive experiences. Share examples of how you've gone above and beyond for customers in previous roles.

✨Demonstrate Your Product Knowledge

Familiarise yourself with the company's product range before the interview. Be prepared to discuss how you would assist customers in choosing the right furniture and accessories. Showing that you understand the products will highlight your consultative sales approach.

✨Practice Active Listening

During the interview, showcase your active listening skills. This means not just hearing but understanding what is being said. Respond thoughtfully to questions and demonstrate how you would apply these skills in a retail environment to meet customer needs.

✨Emphasise Teamwork and Collaboration

The role requires a 'One Team' mindset, so be ready to discuss your experience working in teams. Share examples of how you've supported colleagues and contributed to team goals, as this will resonate well with the company's values.

Retail Sales Advisor - Croydon
Oak Furnitureland
O
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