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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a vibrant store atmosphere.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible hours, and generous leave policies including a birthday day off.
- Why this job: Shape memorable customer experiences while growing your career in a supportive team environment.
- Qualifications: Bring confidence, communication skills, and a passion for technology; retail experience is a plus.
- Other info: Receive tailored training and opportunities for progression through our accreditation programme.
Retail Advisor, 20hrs, Birmingham – New Street
Retail Advisor, 20hrs, Birmingham – New Street
1 day ago Be among the first 25 applicants
Summary
Location
Birmingham
Job Family
Retail
Job Type
Part Time
Posted Date
15-Jul-2025
Ref #
68315
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Retail Advisor, 20hrs, Birmingham - New Street employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, Birmingham - New Street
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think of specific situations where you went above and beyond to assist a customer, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 3
Demonstrate your flexibility and adaptability by discussing how you've successfully managed changing priorities or worked in fast-paced environments. This will resonate well with the team spirit and resilience they are looking for.
✨Tip Number 4
Prepare thoughtful questions about the company culture and training opportunities. This shows your genuine interest in growing within the company and helps you stand out as a proactive candidate.
We think you need these skills to ace Retail Advisor, 20hrs, Birmingham - New Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, sales, or customer service. Emphasise any skills that align with the job description, such as communication and customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Virgin Media O2's goals.
Showcase Your Soft Skills: In your application, highlight your confidence, resilience, and flexibility. Provide examples of situations where you've adapted to challenges or worked collaboratively in a team setting.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role of a Retail Advisor.
✨Demonstrate Your Knowledge of Technology
Since Virgin Media O2 values a genuine interest in technology, be prepared to discuss how technology can enhance customer experiences. Mention any relevant products or services you are familiar with to showcase your knowledge.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer issues or adapted to unexpected changes in a retail environment.
✨Exude Confidence and Approachability
During the interview, maintain a friendly and confident demeanour. Practice your body language and ensure you make eye contact, as these traits are essential for building rapport with customers in the store.
